Post-Pandemic Digital Transformation
Mitigating Technostress and Increasing Well-Being in the Hospitality Industry via the Person-Technology Fit Model
Bibliographic Data
| ID | 21216067 |
|---|---|
| Authors | Muhannad Mohammed Alfehaid (0009-0005-0004-4876, Imam Mohammad ibn Saud Islamic University), Thowayeb H Hassan (0000-0003-0510-3730, Imam Mohammad ibn Saud Islamic University), Ahmad A ALFISAL (Imam Mohammad ibn Saud Islamic University), Mahmoud I Saleh (Imam Mohammad ibn Saud Islamic University), Silviu Vasile BUMBAK (0000-0001-7945-714X, Imam Mohammad ibn Saud Islamic University), Mohamed Y Helal (0000-0003-0994-4131, Imam Mohammad ibn Saud Islamic University) |
| Year | 2024 |
| Volume | 53 |
| Issue | 2 |
| Pages | 388-399 |
| Publication date | 2024-06-28 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | GeoJournal of Tourism and Geosites (JOURNAL) |
| Journal identifiers | ISSN: 2065-0817 • E-ISSN: 2065-1198 |
| Publisher | Asociatia de Geografie, Turism si Sport (PUBLISHER) |
| DOI | 10.30892/gtg.53202-1214 |
| OpenAlex | W4394870632 |
| Language | EN |
| References cited | 10 |
Understanding how to reduce employee tech stress is crucial for improving workforce well-being and maximizing operational efficiency in the tourism and hospitality sectors due to the post-COVID-19 digital transformation. Therefore, this study aims to investigate the impact of enhancing restaurant employees' digital transformation readiness and technological device readiness on reducing employees' technostress. The study employed a qualitative methodology of semi-structured interviews, primarily addressing the paucity of scholarly investigations within this specific research area. The interviewee cohort encompassed both managerial and staff members from two distinct categories of restaurants (i.e., fast-food and casual dining restaurants). The study found eight factors related to the readiness of restaurant employees for digital transformation, as well as four factors related to the readiness of restaurant technological devices. According to interviewees, these factors have been found to reduce restaurant employees' techno stressors. Theoretically, this study extends the digital transformation readiness model from three to eight factors, and the study extends the person technology fit model from three to four factors to reduce employees' technostress. From a managerial perspective, restaurant managers can use the study framework to enhance employees' technological skills, foster a positive attitude toward digital transformation, and invest in user-friendly technology, which can ultimately reduce technostress and improve employee well-being and performance in the dynamic hospitality industry
Business · Casual · Digital transformation · Economics · Hospitality · Hospitality industry · Technostress · Tourism · Workforce · Computer Science · COVID-19 and Mental Health · Cyberloafing and Workplace Behavior · Psychology · Technostress in Professional Settings · Marketing
Qualitative Research Methods in Sport, Exercise and Health
Population Research
Can we teach digital natives digital literacy?
Technostress
A Personal Resource for Technology Interaction
Consequences of technostress for users in remote (home) work contexts during a time of crisis
The Power of Integration Towards Sustainable Performance
Reflecting on reflexive thematic analysis
Investigating challenge and hindrance appraisals of enterprise social media use among hospitality employees
Employment in tourism
| Citation velocity | historical |
|---|---|
| Highly cited | No |