The Power of Integration Towards Sustainable Performance
A Model to Minimize Technostress Among Frontline Restaurant Employees by Combining Job and Employee Resources
Bibliographic Data
| ID | 21215964 |
|---|---|
| Authors | Mostafa A HASSANIN (0000-0001-7226-5954, College of Tourism), Amany E Salem (College of Tourism), Mohamed Y Helal (0000-0003-0994-4131, College of Tourism), Nabila N ELSHAWARBI (0009-0000-7343-7762, College of Tourism), Insaf S AHMED (College of Tourism), Neveen MANSOUR (0009-0003-4001-6453, College of Tourism) |
| Year | 2023 |
| Volume | 49 |
| Issue | 3 |
| Pages | 934-945 |
| Publication date | 2023-09-29 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | GeoJournal of Tourism and Geosites (JOURNAL) |
| Journal identifiers | ISSN: 2065-0817 • E-ISSN: 2065-1198 |
| Publisher | Asociatia de Geografie, Turism si Sport (PUBLISHER) |
| DOI | 10.30892/gtg.49310-1094 |
| OpenAlex | W4386748413 |
| Language | EN |
| Citations received | 3 |
| References cited | 16 |
To develop a model that integrates restaurant and employee resources to overcome technostress and achieve sustainable performance. This qualitative study is based on twenty-two semi-structured interviews with restaurant managers and frontline employees (FLEs) to comprehensively understand how restaurant resources and personnel can be employed to combat technostress and achieve sustainable performance. Restaurant FLEs experience technostress from multiple sources, including unclear work-life boundaries, complex new systems, job insecurity, and the frequent use of new technologies. In addition, restaurant managers and FLEs concur that integrating restaurant and FLE resources is an effective model for reducing technostress and achieving FLEs' sustainable performance. The study expands the JD-R model to address the challenges faced by FLEs in managing technology-induced job demands, offering a comprehensive solution that benefits restaurants and employees. This approach considers the role of both employers and employees in managing technostress, leading to a supportive work environment and improved sustainable performance
Business · Knowledge management · Technostress · Computer Science · Cyberloafing and Workplace Behavior · Engineering · Job Satisfaction and Organizational Behavior · Psychology · Technostress in Professional Settings · Marketing
Green human resource management and the enablers of green organisational culture
The Consequences of Technostress for End Users in Organizations
The Impact of Technostress on Role Stress and Productivity
Anxiety, depression, stress, fear and social support during Covid-19 pandemic among Jordanian healthcare workers
Supervisor incivility, job insecurity, and service performance among flight attendants
From digital literacy to digital competence
Ethical leadership, work engagement, employees’ well-being, and performance
Employee mindfulness and proactive coping for technostress in the Covid-19 outbreak
Service Value and Repurchase Intention in the Egyptian Fast-Food Restaurants
Social support at work
Favours within 'the tribe
Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention
Are you a tech-savvy person? Exploring factors influencing customers using self-service technology
Proactive personality and job performance
Social Support as a Moderator of Life Stress
Technostress
| Unique citing works | 3 |
|---|---|
| Citations per year | 1 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 3 |