Trust and consumer confidence in the safety of dairy products in China
Bibliographic Data
| ID | 21295666 |
|---|---|
| Authors | Yan Zhang (0000-0001-8460-2671, Lanzhou University), Lijun Guan (0000-0002-9388-4735, Zhejiang University of Technology), Shaosheng Jin (0000-0003-1998-9990, Zhejiang University) |
| Year | 2022 |
| Volume | 124 |
| Issue | 11 |
| Pages | 3644-3665 |
| Publication date | 2022-11-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | British Food Journal (JOURNAL) |
| Journal identifiers | ISSN: 0007-070X • E-ISSN: 1758-4108 |
| Publisher | Emerald (PUBLISHER) |
| DOI | 10.1108/bfj-05-2021-0508 |
| OpenAlex | W4200472743 |
| Language | EN |
| Citations received | 4 |
| References cited | 89 |
Purpose This study aims to explore the degree of Chinese consumers' trust and confidence in the Chinese dairy products supply chain and the relationships between trust and overall confidence in dairy products safety and quality. Design/methodology/approach This study collected data from 1,278 respondents by field survey from five provinces of China. The data were analyzed using ordered logit model. Findings This study shows the following results: (1) Chinese consumer confidence in domestic dairy products and trust in actors of the dairy chain are at a moderate-to-low level. (2) Government regulators are considered to take the most responsibility, with both an optimism-enhancing and a pessimism-reducing effect (the former effect is greater), while perceived trust in dairy farmers and retailers has little effect. (3) Perceived care has both an optimism-enhancing and a pessimism-reducing effect, and the former effect is stronger. Competence and openness have an optimism-enhancing effect and a pessimism-reducing effect, respectively. (4) The importance of the three dimensions of trust related to optimism-increasing and pessimism-reduction is limited, except in the case of government regulators. Originality/value This study contributes to a better understanding of consumer trust in food safety and also help demonstrate to the actors and institutions involved in the dairy supply chain the best way to improve the performance of their duties to meet the consumers' needs for safe and quality dairy products
Business · China · Competence (human resources) · Consumer confidence index · Creativity · Government (linguistics) · Openness to experience · Optimism · Originality · Pessimism · Quality (philosophy) · Supply chain · Survey data collection · Food Safety and Hygiene · Marketing · Psychology · Psychology of Moral and Emotional Judgment · Social Psychology · Supply Chain Resilience and Risk Management
Interactive effects of information and trust on consumer choices of organic food
Does a corporation’s food recall strategy affect its brand image and consumers’ intention to purchase? A study in the context of cereal recall in China
The Effect of Openness to Experience on Trust Behavior
Understanding US consumers’ willingness to pay for black walnuts
Who Does the Public Trust? The Case of Genetically Modified Food in the United States
What Trust Means in E-Commerce Customer Relationships
The Importance of Consumer Trust for the Emergence of a Market for Green Products
Risk Perception and Experience
Trust and Distrust
Development and validation of the penn state worry questionnaire
Not So Different After All
An Integrative Model of Organizational Trust
Content analysis of food safety implications in online flour-handling recipes
Attitudes to genetically modified food over time
Credibility and trust in risk communication
Exploring the Dimensionality of Trust in Risk Regulation
Public Perceptions of the Potential Hazards Associated with Food Production and Food Consumption
Perceived Risk, Trust, and Democracy
Communicating about the Risks and Benefits of Genetically Modified Foods
The Media and Genetically Modified Foods
What Determines Trust in Information About Food‐Related Risks? Underlying Psychological Constructs
China's dairy crisis
Chinese Consumers’ Preferences for Attributes of Fresh Milk
Avian Influenza—Factors Affecting Consumers’ Purchase Intentions toward Poultry Products
Changes in Consumers’ Food Purchase and Transport Behaviors over a Decade (2010 to 2019) Following Health and Convenience Food Trends
Perception of risk
Reconnecting Australian consumers and producers
Consumers and trust
Consumer trust in the food value chain and its impact on consumer confidence
The effects of food safety issues released by we media on consumers’ awareness and purchasing behavior
Print news coverage of the 2010 Iowa egg recall
Elements of public trust in the American food system
Melamine in milk products in China
Interaction between message framing and consumers’ prior subjective knowledge regarding food safety issues
Food risk communication
Social media as a useful tool in food risk and benefit communication? A strategic orientation approach
Good governance? Perceptions of accountability, transparency and effectiveness in Irish food risk governance
Food scandals, media exposure, and citizens’ safety concerns
Food scandals, media attention and habit persistence among desensitised meat consumers
The China melamine milk scandal and its implications for food safety regulation
Melamine in Chinese milk products and consumer confidence
How trust in institutions and organizations builds general consumer confidence in the safety of food
Explaining differences in real and hypothetical experimental auctions and choice experiments with personality
| Unique citing works | 4 |
|---|---|
| Citations per year | 1,33 |
| Citation span | 2023 - 2025 (3) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 2 |