Customer behavior in the presence of algorithmic marketing agents
The role of hedonic values
Bibliographic Data
| ID | 21401899 |
|---|---|
| Authors | Alvaro Chacon (0000-0001-6112-0098, Federico Santa María Technical University, corresponding author), Carolina Martínez-Troncoso (0000-0001-8467-4317, Pontificia Universidad Católica de Chile), Edgar E Kausel (0000-0002-7181-0954, Pontificia Universidad Católica de Chile) |
| Year | 2025 |
| Volume | 220 |
| Pages | 124322 |
| Publication date | 2025-11-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Technological Forecasting and Social Change (JOURNAL) |
| Journal identifiers | ISSN: 0040-1625 • E-ISSN: 1873-5509 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.techfore.2025.124322 |
| OpenAlex | W4413448325 |
| Language | EN |
| References cited | 66 |
Business · Consumer behaviour · AI in Service Interactions · Computer Science · Consumer Retail Behavior Studies · Digital Marketing and Social Media · Marketing
Handbook of personality theory and research
Overcoming Algorithm Aversion
Personal Values Across Cultures
Task-Dependent Algorithm Aversion
Decision Affect Theory
Reactance to Recommendations
Artificial Intelligence in Utilitarian vs. Hedonic Contexts
How Many Participants Do I Need to Test an Interaction? Conducting an Appropriate Power Analysis and Achieving Sufficient Power to Detect an Interaction
Hedonic Consumption
Blame the Bot
Understanding Customer Experience Throughout the Customer Journey
The influence of technology anxiety on consumer use and experiences with self-service technologies
How artificial intelligence will change the future of marketing
Clinical versus mechanical prediction
Emotion-based choice.
Simulation-Based Power Analysis for Factorial Analysis of Variance Designs
Attitudes towards AI
Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry
Service Robots Rising
Algorithm appreciation
Computational Tools for Probing Interactions in Multiple Linear Regression, Multilevel Modeling, and Latent Curve Analysis
A new perspective on personas and customer journey maps
User Perceptions of Algorithmic Decisions in the Personalized AI System
Artificial intelligence service recovery
Right agent, wrong level of hedonism
Predicting decision-makers’ algorithm use
Are engineers more likely to avoid algorithms after they see them err? A longitudinal study
What influences algorithmic decision-making? A systematic literature review on algorithm aversion
What drives managers towards algorithm aversion and how to overcome it? Mitigating the impact of innovation resistance through technology readiness
In AI we trust? Perceptions about automated decision-making by artificial intelligence
Moderation in Management Research
Stability and change of basic personal values in early adulthood
An Overview of the Schwartz Theory of Basic Values
Evaluación de la jerarquía de los valores humanos de Schwartz en la adolescencia
Resistance to Medical Artificial Intelligence
The Influence of Purchase Motivation on Perceived Preference Uniqueness and Assortment Size Choice
Unveiling the Mind of the Machine
The Role of Attributions in Customer Satisfaction
| Citation velocity | historical |
|---|---|
| Highly cited | No |