The impact of excessive social media use at work
A usage experience–stressor–strain perspective
Bibliographic Data
| ID | 21452009 |
|---|---|
| Authors | Lingling Yu (0000-0002-9363-2802, Shanghai University), Yuewei Zhong (0009-0000-7620-6994, Shanghai University), Yi Sun (0000-0001-9618-6097, Shanghai University, corresponding author), Guangcheng Qin (0000-0003-4347-7282, Hefei Guanteng Culture Media Co., Ltd, Hefei, People’s Republic of China) |
| Year | 2023 |
| Volume | 42 |
| Issue | 7 |
| Pages | 985-1004 |
| Publication date | 2023-05-19 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Behaviour and Information Technology (JOURNAL) |
| Journal identifiers | ISSN: 0144-929X • E-ISSN: 1362-3001 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/0144929x.2022.2054358 |
| OpenAlex | W4220727455 |
| Language | EN |
| Citations received | 25 |
| References cited | 100 |
Excessive use of personal social media has become prevalent in the work environment and has caused significant psychological and behavioural problems among employees. These problems call for in-depth study. In this paper, we develop a usage experience–stressor–strain model to examine the consequences of excessive social media usage behaviour of employees at work, revealing the effects of different excessive usage patterns (i.e. social, hedonic, and cognitive) on employees’ psychological state (i.e. emotional exhaustion) and behavioural outcome (i.e. job performance) through dimensions of social media overload (i.e. information, communication, and social). We empirically test the research model with a survey of 422 employees who use social media at work. Our analysis presents that excessive social use at work is the major predictor of dimensions of overload. Furthermore, in contrast to the single effect of communication overload on emotional exhaustion and social overload on job performance, information overload has a significant impact on both emotional exhaustion and job performance of employees. This study advances our understanding of the complex relationships between excessive usage patterns, overload, emotional exhaustion, and job performance
Burnout · Emotional exhaustion · Information overload · Job performance · Job satisfaction · Perspective (graphical) · Social media · Stressor · Work (physics) · Applied Psychology · Clinical Psychology · Cyberloafing and Workplace Behavior · Impact of Technology on Adolescents · Psychology · Social Psychology · Technostress in Professional Settings
Unmasking the bright–dark duality of social media use on psychological well-being
The relationship between using communication media in non-working hours and job burnout in Jeddah
Integrating the ESM usage and work engagement for employee agility performance
Social Media Use and Well-Being
Social media fatigue and the circulation of fake news
How does perceived overload influence international students’ educational attainment? The mediating roles of social media exhaustion and academic anxiety
A systematic review of problematic social media use and occupational functioning
The Role of Social Environmental Networks in Influencing Environmental Knowledge and Environmental Awareness Towards Education for Sustainable Development in Malaysia and Japan
Overloaded yet addicted? A meta-analysis of the outcomes of social media overload
Impact of social Media usage on technostress and cyber incivility
Balancing the benefits and risks
Understanding the relationship between enterprise social media user adaptation, post-adoption use and employee performance
From knowledge to feelings
Unraveling the psychological and behavioral consequences of using enterprise social media (ESM) in mitigating the cyberslacking
Social media mirage-the two actual selves of an individual
Connected or exhausted? Deciphering potential influences of perceived overload and privacy invasion on poor academic achievement and subjective well-being among university students
I tell them the story that they want to hear that day’
Effects of social networking site addiction and digital stress on employee outcomes – cross-cultural evidence
Excessive social media use and its impact on psychological well-being and academic performance of Vietnamese university students
Problematic Social Media Use and Employee Outcomes
Workplace fear of missing out, organizational support and performance
A double-edged sword
Under the Shadow of Uncertainty
Modelling the Information Abundance Factors That Predict Fake News Sharing Behaviour of Social Media Users
What Motives Users to Engage With Dark Side of Social Media?-Mixed Method Approach to Study the Impact of Social Media Usage on the Subjective Wellbeing of Young Adults in India
Exploring the influence of excessive social media use at work
The contribution of mobile social media to social capital and psychological well-being
The interplay of intrinsic need satisfaction and Facebook specific motives in explaining addictive behavior on Facebook
Fear of Missing Out (FoMO) and social media’s impact on daily-life and productivity at work
Information and communication technology overload and social networking service fatigue
Excessive use of mobile social networking sites and poor academic performance
One Road to Turnover
Linking dimensions of social media use to job performance
Social Networks and the Performance of Individuals and Groups.
A theory of social media dependence
When more is too much
The Consequences of Technostress for End Users in Organizations
The mediating roles of strain facets and coping strategies in translating techno-stressors into adverse job outcomes
A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects
Information avoidance behavior on social network sites
Enterprise social media use and overload
Technostress creators and job outcomes
Unveiling the dark side of social networking sites
Excessive social media use at work
Social media overload, exhaustion, and use discontinuance
Technostress
Problematic Use of Social Networking Sites
Problematic Use of Social Network Sites
The technostress trifecta ‐ techno eustress, techno distress and design
Social media-induced technostress
Employees' Goal Orientations, the Quality of Leader-Member Exchange, and the Outcomes of Job Performance and Job Satisfaction.
Online Social Networking and Addiction—A Review of the Psychological Literature
Assimilation of Enterprise Systems
PLS-Sem
Title unavailable
Does multitasking computer self-efficacy mitigate the impact of social media affordances on overload and fatigue among professionals
Exhaustion and dependency
Adverse consequences of excessive social networking site use on academic performance
How compulsive WeChat use and information overload affect social media fatigue and well-being during the Covid-19 pandemic? A stressor-strain-outcome perspective
Does excessive social media use decrease subjective well-being? A longitudinal analysis of the relationship between problematic use, loneliness and life satisfaction
Applying the Sobc paradigm to explain how social media overload affects academic performance
Effects of social networking site overloads on discontinuous intentions of users
Employee use of public social media
Are social media good or bad for employees? It depends on when they use them
Correlation between psychological factors, academic performance and social media addiction
The influences of information overload and social overload on intention to switch in social media
The stress potential of social media in the workplace
The relationships between behavioral addictions and the five-factor model of personality
Too much face and not enough books
Exploring the effect of overload on the discontinuous intention of social media users
Internet Gratifications and Internet Addiction
Structural equation modeling in practice
The Use of Instant Messaging in Working Relationship Development
The Role of Internet User Characteristics and Motives in Explaining Three Dimensions of Internet Addiction
Enterprise Social Media
The dark side of social media – and Fifty Shades of Grey introduction to the special issue
Is boredom proneness related to social media overload and fatigue? A stress–strain–outcome approach
Panel report
Proximal and distal antecedents of problematic information technology use in organizations
Understanding the appeal of user‐generated media
Coping with mobile technology overload in the workplace
Validation of the Beneficial and Harmful Work-Related Social Media Behavioral Taxonomies
I owe you one
Paradoxical implications of personal social media use for work
Does personal social media usage affect efficiency and well-being
Social Network Sites
Technostress
| Unique citing works | 25 |
|---|---|
| Citations per year | 8,33 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 24 |