Enterprise social media use and overload
A curvilinear relationship
Bibliographic Data
| ID | 23344231 |
|---|---|
| Authors | Xiayu Chen (0000-0002-2318-9921, Hefei University of Technology, People’s Republic of China), Shaobo Wei (0000-0001-7355-7676, University of Science and Technology of China, People’s Republic of China, corresponding author) |
| Year | 2019 |
| Volume | 34 |
| Issue | 1 |
| Pages | 22-38 |
| Publication date | 2019-03-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Information Technology (JOURNAL) |
| Journal identifiers | ISSN: 0268-3962 • E-ISSN: 1466-4437 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/0268396218802728 |
| OpenAlex | W2912522890 |
| Language | EN |
| Citations received | 63 |
| References cited | 60 |
Considerable research has focused on the positive effects of information technology use. However, emerging research and practice commentary highlight the importance of considering the negative side of information technology use. The current study investigates how enterprise social media use (i.e. work- and social-related use) influences employees’ perceived overload (i.e. information and social overload), which in turn affects enterprise social media-related strain. In addition, we posit that communication visibility moderates the nonlinear relationship between enterprise social media use and overload. Using a survey of 282 enterprise social media users in the workplace as a basis, we find an inverted U-shaped relationship between work-related enterprise social media use and information overload and between work-related enterprise social media use and social overload. Moreover, a U-shaped relationship is found between social-related enterprise social media use and information overload and between social-related enterprise social media use and social overload. Communication visibility positively moderates the inverted U-shaped relationships between work-related enterprise social media use and information overload and between work-related enterprise social media use and social overload, but negatively moderates the U-shaped relationship between social-related enterprise social media use and information overload. The theoretical and practical implications are also discussed.
Business · Information overload · Knowledge management · Political science · Public relations · Social media · World Wide Web · Computer Science · Impact of Technology on Adolescents · Knowledge Management and Sharing · Psychology · Technology Adoption and User Behaviour
Enhancing employee creativity with enterprise social media
Impact of task characteristics on employee agility
How enterprise social media affordances affect employee agility
Catalysts of digital excellence
Information avoidance behavior on social network sites
Does enterprise social media use promote employee creativity and well-being?
E‐Skill Self‐Efficacy and Perceived Performance in Remote Work
Navigating workplace conflicts and fostering innovative behaviors
Integrating the ESM usage and work engagement for employee agility performance
Enterprise social media and employee resilience
Enterprise social media in contemporary workplaces
Unlocking potential
Enterprise social media as enablers of employees' agility
Antecedents of knowledge sharing in online collective spaces
Expectation dissonance
Does multitasking computer self-efficacy mitigate the impact of social media affordances on overload and fatigue among professionals
Team social media usage and intra-team competition and cooperation
Effects of SNS overload and dissatisfaction on job performance and discontinuous usage intention
The moderating effect of technology overload on the ability of online learning to meet students' basic psychological needs
Do social networking sites promote life satisfaction? The explanation from an online and offline social capital transformation
The effect of social media use on job performance with moderating effects of Cyberloafing and job complexity
How can leaders alleviate employees' workplace anxiety caused by information overload on enterprise social media? Evidence from Chinese employees
Integrating the bright and dark sides of communication visibility for knowledge management and creativity
Using enterprise social media to investigate the effect of workplace conflict on employee creativity
Overloaded yet addicted? A meta-analysis of the outcomes of social media overload
Effects of enterprise social media use on employee improvisation ability through psychological conditions
Exploring the impact of social media use on altruistic behaviours
How enterprise social media usage contributes to employee resilience
Key in socially driven game dynamics, open the doors of agility - an empirical study on gamification and employee agility
Curvilinear relationship between social media use and job performance
Minor and serious cyberloafing in the workplace
Social media use in professional organizations
How employee resilience contributes to digital performance
Task structure and knowledge transfer
Antecedents and consequences of lurking intention in organisations
The impact of excessive social media use at work
From knowledge to feelings
When and how ESM affects creativity
How social networking ties mediate the associations between enterprise social media affordances and employee agility
Feeling low
A moderated mediation investigation of the influence of enterprise social media visibility on work stress
Social media engagement and family caregivers’ perceived positive aspects of caregiving
Excessive use of personal social media at work
Gamification as a panacea to workplace cyberloafing
Predicting the factors of employee agility using enterprise social media
Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance
How to build employees' relationship capital through different enterprise social media platform use
Three-way interaction effect of social media usage, perceived task interdependence and perceived participative leadership on employee creativity
Enterprise social media usage and social cyberloafing
Charting consumers' continued social commerce intention
Mitigating perceived overload of communication visibility
How does social media use in the workplace affect employee voice? Uncovering the mediation effects of social identity and contingency role of job-social media fit
Examining the longitudinal relationship between visibility and persistence on stress and technology-assisted supplemental work
A review of enterprise social media
Investigating challenge and hindrance appraisals of enterprise social media use among hospitality employees
Employee agility and enterprise social media
Understanding lurking behavior on enterprise social media
Understanding the effects of specific techno-stressors on strain and job performance
Effects of work interruption on employees' work performance
How does enterprise social media use affect employees’ psychological well-being and innovative work performance? Findings from hybrid approaches
Donating or collecting? Differential impact mechanisms of knowledge sharing through enterprise social media on employees' innovative work behavior
How does social overload lead to withdrawal behavior? The case of social communities on social networking sites
Motivations to use multifunctional public goods in organizations
Reliability and Validity Assessment
Methods and Data Analysis for Cross-Cultural Research
Information Overload and the Message Dynamics of Online Interaction Spaces
Information and communication technology overload and social networking service fatigue
Ambient Awareness and Knowledge Acquisition
Linking dimensions of social media use to job performance
When more is too much
Collinearity, Power, and Interpretation of Multiple Regression Analysis
Managing Citizens’ Uncertainty in E-Government Services
Impact of Technostress on End-User Satisfaction and Performance
Technostress
Social media? Get serious! Understanding the functional building blocks of social media
Thinking about U
Construct Measurement and Validation Procedures in MIS and Behavioral Research
The Impact of Technostress on Role Stress and Productivity
Social Media, Knowledge Sharing, and Innovation
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Self-Reports in Organizational Research
Organizational Media Affordances
Instant Messaging for Collaboration
Overcoming the “Ideology of Openness”
Enterprise Social Media
Reconceptualizing Communication Overload and Building a Theoretical Foundation
Household crowding and social support
The dark side of social networking sites
Neocortex size as a constraint on group size in primates
Social Media as Social Lubricant
The Use of Enterprise Social Network Sites for Knowledge Sharing in Distributed Organizations
Does the Internet Increase, Decrease, or Supplement Social Capital
Residential density, social overload, and social withdrawal
| Unique citing works | 63 |
|---|---|
| Citations per year | 10,5 |
| Citation span | 2020 - 2026 (7) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 59 |