How does enterprise social media use affect employees’ psychological well-being and innovative work performance? Findings from hybrid approaches

Bibliographic Data

ID7155657
AuthorsRahul Bodhi (0000-0002-3015-9704, School of Business, UPES, Knowledge Acres, corresponding author)
Year2025
Volume38
Issue5
Pages2142-2162
Publication date2025-11-03
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueInformation Technology and People (JOURNAL)
Journal identifiersISSN: 0959-3845 • E-ISSN: 1758-5813
PublisherEmerald (PUBLISHER)
DOI10.1108/itp-02-2023-0195
OpenAlexW4399568028
LanguageEN
Citations received8
References cited96

Purpose Recent studies have suggested that the workplace fear of missing out (Workplace FoMO) harms employees' health and performance. Thus, the present study examines the impact of workplace FoMO and organisational support (OSP) on innovative work performance (IP) using dual theoretical lenses based on the conservation of resource theory (COR) and self-determination theory (SDT). Furthermore, this study investigates the mediating role of enterprise social media (ESM) use and psychological well-being (PW). Design/methodology/approach The present study uses a rigorous methodology using structural equation modelling (SEM) and fuzzy-set qualitative comparative analysis (fsQCA). The author has conducted a cross-sectional survey to collect data on working professionals in India’s service industries (i.e. IT & ITeS; information technology enables services). Moreover, SEM was employed to analyse the data based on (n = 240) responses. Furthermore, fsQCA was used to reveal configurational models. Findings The SEM results revealed that workplace FoMO harms PW and stimulates ESM use. OSP has a positive impact on ESM use and PW. Furthermore, ESM use is positively associated with PW and enriches IP. The ESM use partially and significantly mediates (a) workplace FoMO and PW, and (b) OSP and PW. The fsQCA results revealed that two configurational models, (a) “ESM” and (b) “OSP*PW”, are vital in enhancing IP. Originality/value The present study utilises symmetric and asymmetric modelling approaches considering a separate prediction-oriented pioneer method. This study provides a novel perspective and adds new insights to the literature on ESM use, workplace FoMO and employee-related outcomes

Business · Knowledge management · Social media · Computer Science · Cyberloafing and Workplace Behavior · Engineering · Knowledge Management and Sharing · Psychology · Technology Adoption and User Behaviour

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