One Road to Turnover
An Examination of Work Exhaustion in Technology Professionals1
Bibliographic Data
| ID | 23367993 |
|---|---|
| Authors | Jo Ellen Moore (Southern Illinois University at Edwardsville, Department of Computer Management and Information Systems, Campus Box 1106, Edwardsville, IL 62026-1106, U.S.A., corresponding author) |
| Year | 2000 |
| Volume | 24 |
| Issue | 1 |
| Pages | 141-168 |
| Publication date | 2000-03-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | MIS Quarterly (JOURNAL) |
| Journal identifiers | ISSN: 0276-7783 • E-ISSN: 2162-9730 |
| Publisher | MIS Quarterly (PUBLISHER) |
| DOI | 10.2307/3250982 |
| OpenAlex | W63814348 |
| Language | EN |
| Citations received | 66 |
| References cited | 56 |
The concept of work exhaustion (or job burnout) from the management and psychology research literature is examined in the context of technology professionals. Data were collected from 270 IT professionals and managers in various industries across the United States. Through structural equation modeling, work exhaustion was shown to partially mediate the effects of workplace factors on turnover intention. In addition, the results of the study revealed that: (1) technology professionals experiencing higher levels of exhaustion reported higher intentions to leave the job and, (2) of the variables expected to influence exhaustion (work overload, role ambiguity and conflict, lack of autonomy and lack of rewards), work overload was the strongest contributor to exhaustion in the technology workers. Moreover, exhausted IT professionals identified insufficient staff and resources as a primary cause of work overload and exhaustion. Implications for practice and future research are discussed.
Business · Economics · Job satisfaction · Management · Operations management · Turnover · Turnover intention · Work (physics) · Engineering · Job Satisfaction and Organizational Behavior · Mechanical Engineering · Psychology · Social Psychology · Workaholism, burnout, and well-being · Workplace Health and Well-being
Parenté, capitalisme et justice environnementale
Understanding teleworkers’ technostress and its influence on job satisfaction
A Study of the Mediating Effect of Work Stress on Work-life Conflict and Turnover Intention in the Private Higher Education Sector in India
The role of agent autonomy in using decision support systems at work
Exploring the influence of excessive social media use at work
Information and communication technology overload and social networking service fatigue
Wellbeing Costs of Technology Use during Covid-19 Remote Working
Burnout and Turnover Intention Among Social Workers
The effects of technostress and switching stress on discontinued use of social networking services
Excessive social media use at work
Social media overload, exhaustion, and use discontinuance
Technostress
Social media-induced technostress
Leader–Member Exchange
Health Consequences and Buffers of Job Burnout among Indian Software Developers
Antecedents of turnover intentions and organizational commitment of workers in the apparel industry
Techno-anxiety and techno-satisfaction during the Covid-19 pandemic
Impact of hybrid work models on job performance
Influence of star employees’ role stress on their unethical pro-organizational behavior
A morphological analyses of the literature on employee work-life balance
Technostress and its influence on employee information security policy compliance
Effects of SNS overload and dissatisfaction on job performance and discontinuous usage intention
Is Guanxi critical to the job burnout of ITP and IS/IT users in Chinese society
The mobile technological era
Facilitating or inhibiting? The role of enterprise social media use in job performance
The drivers and effects of burnout within an information technology work context
Effet modérateur des TIC sur les risques psychosociaux en Hôpital psychiatrique
The digital workplace and its dark side
A work system team perspective for AI in higher education
Understanding employee's emotional reactions to ISSP compliance
‘You’re still on mute’. A study of video conferencing fatigue during the Covid-19 pandemic from a technostress perspective
The impact of excessive social media use at work
Does the use of mobile instant messaging in the workplace increase employees’ workload
Artificial Intelligence and Public Human Resource Management
Consequences of technostress for users in remote (home) work contexts during a time of crisis
A meta-analytic review of 60 years of role stressor research
Countering technostress in virtual work environments
Extroversion and Conscientiousness Predict Deteriorating Job Outcomes During the Covid-19 Transition to Enforced Remote Work
Challenges for work–life balance during Covid-19 induced nationwide lockdown
The Effect of Political Skill on Work Role Performance and Intention to Leave
Employee Involvement, Attitudes and Reactions to Technology Changes
Antecedents, Work-Related Consequences, and Buffers of Job Burnout Among Indian Software Developers
Longitudinal effects of cyberbullying at work on well-being and strain
South African managers self-regulating their after-hours smartphone usage
Excessive use of personal social media at work
Does usage of enterprise social media affect employee turnover? Empirical evidence from Chinese companies
Will after-hours technology-mediated work make employees leave? A mediated moderation model
Negative outcomes of ICT use at work
Performing success
Exploring the activation dimension of affect in organizations
Job stress, coping process and intentions to leave
Making Sense of the Barriers Women Face in the Information Technology Work Force
Information Technology Employees in State Government
Factors Affecting State Government Information Technology Employee Turnover Intentions
Unveiling the dark side in smartphone addiction
Exploring the effect of overload on the discontinuous intention of social media users
Exhaustion while teleworking during Covid-19
The Impact of IT Penetration on Employee Stability
Impact of telework on exhaustion and job engagement
Adaptation and Validation of Technostress Creators and Technostress Inhibitors Inventories in a Spanish-Speaking Latin American Country
Understanding techno-distress and its influence on educational communities
The Impact of Career Mentoring and Psychosocial Mentoring on Affective Organizational Commitment, Job Involvement, and Turnover Intention
Perceived Stress in Relation to Obsessions and Compulsions in South Asian Adults
What makes public employees want to leave their job? A meta‐analysis of turnover intention predictors among public sector employees
Associations Between Fear of Missing Out, Problematic Smartphone Use, and Social Networking Services Fatigue Among Young Adults
Untangling the Adverse Effect of SNS Stressors on Academic Performance and Its Impact on Students' Social Media Discontinuation Intention
Basic Content Analysis
A meta-analytic examination of the correlates of the three dimensions of job burnout.
Toward an understanding of the burnout phenomenon.
Justice as a Mediator of the Relationship Between Methods of Monitoring and Organizational Citizenship Behavior.
Voluntarily Leaving an Organization
The role of negative affectivity in understanding relations between self-reports of stressors and strains
A Review and an Integration of Research on Job Burnout
Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover
Self-Reports in Organizational Research
Single Sample Cross-Validation Indices for Covariance Structures
Development and validation of brief measures of positive and negative affect
Burnout’, absence and turnover amongst British nursing staff
Stress, burnout, and role problems among teacher trainees and first‐year teachers
Coping patterns as predictors of burnout
Correlates of burnout among public service lawyers
Occupational stress among health care workers
Daily stress and the trajectory of mood
Is Job Satisfaction an Antecedent or a Consequence of Psychological Burnout
A Longitudinal Study of Psychological Burnout in Teachers
Antecedents and Consequences of Emotional Exhaustion in the Airline Reservations Service Sector
Significance tests and goodness of fit in the analysis of covariance structures
The measurement of experienced burnout
Personality and susceptibility to positive and negative emotional states
Organizational, work, and personal factors in employee turnover and absenteeism
Negative affectivity
| Unique citing works | 66 |
|---|---|
| Citations per year | 3,14 |
| Citation span | 2005 - 2026 (22) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 62 |