Technostress and work-family conflict in ICT-user employees during the Covid-19 pandemic
The role of social support and mindfulness
Bibliographic Data
| ID | 21452145 |
|---|---|
| Authors | Carla Azpíroz-Dorronsoro (Universidad de Oviedo), Carla Azpíroz‐Dorronsoro (Universidad de Oviedo), Beatriz Fernández-Muñiz (Universidad de Oviedo), Beatriz Fernández‐Muñiz (0000-0003-1656-8023, Universidad de Oviedo, corresponding author), José Manuel Montes-Peón (Universidad de Oviedo), José Manuel Montes‐Peón (0000-0002-9650-5403, Universidad de Oviedo), Camilo José Vázquez-Ordás (Universidad de Oviedo), Camilo J Vázquez‐Ordás (0000-0003-1162-6802, Universidad de Oviedo) |
| Year | 2024 |
| Volume | 43 |
| Issue | 8 |
| Pages | 1531-1553 |
| Publication date | 2024-06-10 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Behaviour and Information Technology (JOURNAL) |
| Journal identifiers | ISSN: 0144-929X • E-ISSN: 1362-3001 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/0144929x.2023.2220051 |
| OpenAlex | W4379142813 |
| Language | EN |
| Citations received | 5 |
| References cited | 78 |
The outbreak of the COVID-19 pandemic has accelerated the process of digital transformation in organisations and has considerably increased the exposure to and dependence of employees on Information and Communication Technologies, which may lead them to experience a negative psychological state known as technostress. This work analyses the impact of the COVID-19 pandemic and the growing technological exposure of employees to emotional exhaustion and work-family conflict. It also analyses the role that social support and mindfulness play as mechanisms that inhibit technostress in a context of health emergency. For this purpose, the authors develop and test a structural equation model on a sample of 1037 employees of the banking industry in Spain. The results show that the techno-stressors increase emotional exhaustion and the work-family conflict. We also observe that the COVID-19 pandemic has had a positive impact on the perception of techno-stressors and on emotional exhaustion. In addition, the results show that social support and mindfulness play a crucial role in diminishing technostress, as they reduce the perceived COVID-19 impact, techno-stressors and emotional exhaustion. Consequently, this work presents very relevant implications for organisations, identifying strategies that allow to reduce technostress and work-family conflict
Burnout · Context (archaeology) · Coronavirus disease 2019 (COVID-19) · Emotional exhaustion · Information and Communications Technology · Mindfulness · Pandemic · Political science · Stressor · Structural equation modeling · Technostress · Work (physics) · Work–family conflict · Clinical Psychology · COVID-19 and Mental Health · Job Satisfaction and Organizational Behavior · Medicine · Psychology · Social Psychology · Technostress in Professional Settings
Mapping the complex interactions between work-family conflict, AI technostress, work-life balance and employees’ well-being
Negative consequences of ICT job demands in the workplace
Glory or darkness? An empirical examination of understanding users’ adoption of ChatGPT via the coping theory
Vitality and learning
Work-Life Balance Among University Academic Leaders in a Developing Country Context
A Beginner's Guide to Structural Equation Modeling
Crossing to the dark side
Teleworking in the Context of the Covid-19 Crisis
A Critical Review of the Job Demands-Resources Model
The role of personal resources in the job demands-resources model.
Wellbeing Costs of Technology Use during Covid-19 Remote Working
Benefits of mindfulness at work
Mindfulness at Work
Job Resources Buffer the Impact of Job Demands on Burnout.
The Consequences of Technostress for End Users in Organizations
The mediating roles of strain facets and coping strategies in translating techno-stressors into adverse job outcomes
Impact of digital surge during Covid-19 pandemic
Using the job demands‐resources model to predict burnout and performance
Effects of sources of social support and resilience on the mental health of different age groups during the Covid-19 pandemic
Self-Regulation Failure
Technostress
The Impact of Technostress on Role Stress and Productivity
Perceived information and communication technology (ICT) demands on employee outcomes
Do mindfulness and perceived organizational support work? Fear of Covid-19 on restaurant frontline employees’ job insecurity and emotional exhaustion
Assimilation of Enterprise Systems
Social Psychological Measurements of Covid-19
Stress, appraisal, and coping
Perceived organizational support.
Common method biases in behavioral research
Job demands–resources theory
A Paradigm for Developing Better Measures of Marketing Constructs
The Job Demands‐Resources model
The job demands-resources model of burnout.
The direct and indirect influence of mindfulness on techno-stressors and job burnout
The impact of techno-stressors on work–life balance
Let me go to the office! An investigation into the side effects of working from home on work-life balance
Construction and Initial Validation of a Multidimensional Measure of Work–Family Conflict
Burnout, Psychological Capital and Health during Covid-19 Social Isolation
Fear of Covid-19 and Mental Health
Enforced home-working under lockdown and its impact on employee wellbeing
Structural equation modeling in practice
Job demands, job resources, and their relationship with burnout and engagement
Digital workplace transformation in the financial service sector
Coefficient alpha and the internal structure of tests
The benefits of being present
An examination of remote e-working and flow experience
Conservation of resources
Principles and Practice of Structural Equation Modeling
Technostress
Job Burnout
Stress, social support, and the buffering hypothesis
Technology, Work, and Family
| Unique citing works | 5 |
|---|---|
| Citations per year | 2,5 |
| Citation span | 2024 - 2026 (3) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 5 |