Public Service Delivery on Mobile Apps
Factors of Diversification and Coproduction
Bibliographic Data
| ID | 21475167 |
|---|---|
| Authors | Heewon Lee (0000-0002-3086-9263, Florida State University, corresponding author) |
| Year | 2024 |
| Volume | 47 |
| Issue | 3 |
| Pages | 159-171 |
| Publication date | 2024-02-17 |
| Open Access | No |
| Type | ARTICLE |
| Venue | International Journal of Public Administration (JOURNAL) |
| Journal identifiers | ISSN: 0190-0692 • E-ISSN: 1532-4265 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/01900692.2022.2096068 |
| OpenAlex | W4285091164 |
| Language | EN |
| Citations received | 6 |
| References cited | 61 |
Public mobile apps provide a new platform to facilitate communication between the government and citizens. Especially, citizens’ engagement in the delivery of public service expands the discussion of mobile apps to coproduction. However, it remains unclear what public services are provided on apps and coproduced, and what factors affect governments to enable coproduction. This paper examines how local governments diversify public services provided on the mobile apps, and tests factors that affect the diversification of public services and coproduction of public services on local governments’ mobile apps. The results suggest that a government’s institutional form and fiscal capacity affect mobile app adoption and usage of the app as a coproduction platform. Also, racial diversity and income of the community broaden the scope of public services provided on the app paving increased opportunities for citizens to perform coproduction activities of service requests and evaluation
Business · Coproduction · Internet privacy · Political science · Public relations · Public service · Service delivery framework · Computer Science · E-Government and Public Services · ICT Impact and Policies · Privacy, Security, and Data Protection · Marketing
What motivates users to report service‐related issues? A study on coproduction in a smart public service
The impact of descriptive social norms on coproduction
Is the digital government achieving its sustainability goals? The impact of urban mobile government apps on the urban-rural income gap
Determinants of Citizens' Use of m‐Government Services
Organizational Reputation in the Public Sector and Citizens’ Willingness to Co-Produce
Digital transformation in governance
What influences the willingness of citizens to coproduce public services? Results from a vignette experiment
Engaging Public Sector Clients
Toward a New Understanding of Urban Services and Citizen Participation
Community Variations in the Size and Scope of the Nonprofit Sector
Consumer Acceptance and Use of Information Technology
The New Face of Government
ICT-enabled co-production of public services
What Have We Learned about the Performance of Council‐Manager Government? A Review and Synthesis of the Research
Evolution of co-production in the information age
Understanding co-production as a new public governance tool
From Engagement to Co-production
The adoption of public smartphone applications in Korea
Explaining the transparency of local government websites through a political market framework
Channel choice and public service delivery in Canada
Towards a comprehensive understanding of digital government success
Does citizen coproduction lead to better urban services in smart cities projects? An empirical study on e-participation in a mobile big data platform
Understanding the evolution of e-government
Adoption of open government data among government agencies
User acceptance of mobile e-government services
Connecting citizens and local governments? Social media and interactivity in major U.S. cities
From e-government to we-government
A comprehensive framework for the assessment of eGovernment projects
Revisit the drivers and barriers to e-governance in the mobile age
Normative and Instrumental Perspectives on Public Participation
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
Reassessing the Link Between City Structure and Fiscal Policy
Form of Government Still Matters
The Evolution of E‐Government among Municipalities
Citizenship and Service Delivery
Networked Coproduction of Public Services in Virtual Communities
Data sharing in small and medium US cities
Does Coproduction of Public Services Support Government's Social Equity Goals? The Case of U.S. State Parks
Achilles' heels of governance
Governance Infrastructures in 2020
Local E‐Government in the United States
Exploring the Role of Nonprofits in Public Service Provision
Varieties of Participation in Public Services
Coproduction of Government Services and the New Information Technology
Coproduction
The Effect of Bureaucratic Responsiveness on Citizen Participation
What Influences City Council Adoption and Support for Reinventing Government? Environmental or Institutional Factors
Closing the Gap or Widening the Divide
A Comparative Anatomy of Urban Social Conflict
Managerial Friction and Land‐Use Policy Punctuations in the Fragmented Metropolis
Consumers as Coproducers of Public Services
The Challenges of Using Citizen Reporting to Improve Public Services
Three Sides of the Same Coin? A Bayesian Analysis of Strategic Management, Comprehensive Planning, and Inclusionary Values in Land Use
Local Institutions and the Politics of Urban Growth
Digital governance and public value creation at the state level
| Citations per year | 2 |
|---|---|
| Citation span | 2023 - 2026 (4) |
| Highly cited | No |