Interpersonal conflict as a barrier to task performance
The mediating role of workplace deviance and the moderating role of emotional intelligence
Bibliographic Data
| ID | 21620124 |
|---|---|
| Authors | Yasir Mansoor Kundi (0000-0001-8962-2751, Institute of Business Administration Karachi), Kamal Badar (0000-0002-8019-599X, Victoria University of Wellington), Muhammad Sarfraz (0000-0002-6621-7638, Quaid-i-Azam University), Naeem Ashraf (0000-0002-2817-4235, Ecole des Hautes Etudes Commerciales du Nord) |
| Year | 2023 |
| Volume | 34 |
| Issue | 1 |
| Pages | 104-124 |
| Publication date | 2023-01-06 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Conflict Management (JOURNAL) |
| Journal identifiers | ISSN: 1044-4068 • E-ISSN: 1758-8545 |
| Publisher | Emerald (PUBLISHER) |
| DOI | 10.1108/ijcma-05-2022-0093 |
| OpenAlex | W4292088942 |
| Language | EN |
| Citations received | 10 |
| References cited | 72 |
Purpose Drawing on the social exchange theory, this study aims to examine the association between interpersonal conflict and task performance as well as the mediating and moderating roles of workplace deviance and emotional intelligence, respectively, in this association. Design/methodology/approach Two studies were designed to test the authors’ hypotheses using multiwave and multisource data collected from 173 (187) subordinates and their immediate supervisors from Pakistan. Findings An important reason that interpersonal conflict diminishes employees’ task performance is that employees are engaged in workplace deviance. This indirect effect is less salient when employees are more emotionally intelligent. Practical implications One way to improve employees’ task performance could be to reduce and manage interpersonal conflicts, especially through interventions aimed at increasing employees’ emotional intelligence levels. Originality/value This research contributes to the literature by demonstrating that employees’ emotional intelligence is a boundary condition that alters the association between interpersonal conflict and employee task performance directly and indirectly via workplace deviance
Emotional intelligence · Interpersonal communication · Originality · Applied Psychology · Emotional Intelligence and Performance · Job Satisfaction and Organizational Behavior · Personality Traits and Psychology · Psychology · Social Psychology
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“Silent reactions”
Tearing the dream apart
Unraveling the link between innovative work behavior and despotic leadership
The effect of interpersonal conflict on employee behaviors
How interpersonal conflict with supervisor undermines employees’ taking charge at work – and how trait optimism adds a drop of hope
Method Variance and Marker Variables
Social Exchange Theory
Interpersonal conflict at work and psychological outcomes
Development of four self-report measures of job stressors and strain
A Typology of Deviant Workplace Behaviors
The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance
Emotional intelligence
Emotional Intelligence and Interpersonal Relations
Cutoff criteria for fit indexes in covariance structure analysis
Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors
Emotional Intelligence
Testing Mediational Models With Longitudinal Data
Social Exchange Theory
Linkages between group level task conflict and individual level outcomes in non-routine technical jobs
The buffering role of emotional intelligence in conflict transformation
Interpersonal conflict and counterproductive work behavior
The links among interpersonal conflict, personal and contextual resources, and creative behaviour
Social Exchange Theory, Exchange Resources, and Interpersonal Relationships
How rude! Emotional labor as a mediator between customer incivility and employee outcomes
A meta-analytical review of the relationship between emotional intelligence and leaders’ constructive conflict management
Knowledge hiding as a barrier to thriving
The indirect relations of workplace incivility with emotional exhaustion and supportive behaviors via self‐blame
The role of hindrance stressors in the job demand–control–support model of occupational stress
Workplace deviance, organizational citizenship behavior, and business unit performance
Justice constructs, negative affectivity, and employee deviance
A within‐individual study of interpersonal conflict as a work stressor
Supervisor monitoring and subordinate innovation
Explaining task performance and creativity from perceived organizational support theory
The relation between emotional intelligence and job performance
The influence of supervisor bottom-line mentality and employee bottom-line mentality on leader-member exchange and subsequent employee performance
The Norm of Reciprocity
Social Exchange Theory
An Affect Theory of Social Exchange
| Unique citing works | 10 |
|---|---|
| Citations per year | 3,33 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 8 |