Does person-job fit buffer employees from rumination about customer incivility
Bibliographic Data
| ID | 21625933 |
|---|---|
| Authors | Gyeongpyo Shin (0009-0001-8479-8106, Hanyang University), Won‐moo Hur (0000-0002-8042-2603, Inha University, corresponding author), Yuhyung Shin (0000-0002-3279-5333, Hanyang University) |
| Year | 2024 |
| Volume | 43 |
| Issue | 8 |
| Pages | 7411-7423 |
| Publication date | 2024-02-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Current Psychology (JOURNAL) |
| Journal identifiers | ISSN: 1046-1310 • E-ISSN: 1936-4733 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s12144-023-04930-5 |
| OpenAlex | W4383878013 |
| Language | EN |
| Citations received | 5 |
| References cited | 81 |
Cognition · Customer service · Multilevel model · Rumination · Tertiary sector of the economy · Emotional Labor in Professions · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology · Workaholism, burnout, and well-being · Marketing
The effect of employees’ perceived interpersonal interactions on innovation performance in new ventures
The role of internal green marketing orientation in the context of customer incivility
Their bad experiences make me think twice
The role of religious faith and gratitude in customer incivility context
The Impact of Lecturer Incivility on Student Academic Performance and the Role of Social Support in Vietnamese Higher Education
Can You Handle the Pressure? The Effect of Performance Pressure on Stress Appraisals, Self-regulation, and Behavior
An empirical examination of self-reported work stress among U.S. managers.
Person–Environment Fit
A Longitudinal Investigation of the Relationships Between Job Information Sources, Applicant Perceptions of Fit, and Work Outcomes
The Recovery Experience Questionnaire
Lunch Breaks Unpacked
Researching rudeness
Daily Customer Mistreatment and Employee Sabotage Against Customers
Person‐organization Fit
Computational Tools for Probing Interactions in Multiple Linear Regression, Multilevel Modeling, and Latent Curve Analysis
Centering predictor variables in cross-sectional multilevel models
Stress, appraisal, and coping
A general multilevel SEM framework for assessing multilevel mediation.
Rethinking Rumination
Supervisor incivility, job insecurity, and service performance among flight attendants
How rude! Emotional labor as a mediator between customer incivility and employee outcomes
Can psychological flexibility and prosociality mitigate illness perceptions toward Covid-19 on mental health? A cross-sectional study among Hong Kong adults
My Mind is Working Overtime—Towards an Integrative Perspective of Psychological Detachment, Work-Related Rumination, and Work Reflection
When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility
Using experience sampling methodology in organizational behavior
Stressors of Covid-19 and stress consequences
Dynamics of a stressful encounter
Why ruminators are poor problem solvers
Conservation of resources
Feeling good-doing good
Development and Validation of an Internationally Reliable Short-Form of the Positive and Negative Affect Schedule (Panas)
| Citations per year | 2.5 |
|---|---|
| Citation span | 2024 - 2026 (3) |
| Highly cited | No |