Taylor, the Disability Disclosure Virtual Assistant
A Case Study of Participatory Research with Disabled Students
Bibliographic Data
| ID | 22044313 |
|---|---|
| Authors | Kate Lister (0000-0002-7209-9244, The Open University, corresponding author), Tim Coughlan (0000-0002-0891-5438, The Open University), Ian Kenny (0000-0003-2487-803X, The Open University), Ruth Tudor (0000-0001-5698-3171, The Open University), Francisco Iniesto (0000-0003-3946-3056, The Open University) |
| Year | 2021 |
| Volume | 11 |
| Issue | 10 |
| Pages | 587 |
| Publication date | 2021-09-27 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Education Sciences (JOURNAL) |
| Journal identifiers | ISSN: 2227-7102 • E-ISSN: 2227-7102 |
| Publisher | MDPI AG (PUBLISHER • IT) |
| DOI | 10.3390/educsci11100587 |
| OpenAlex | W3204015842 |
| Language | EN |
| Citations received | 8 |
| References cited | 42 |
Administrative burden in education is a serious issue for disabled students. Form-filling and bureaucracy are ubiquitous in further and higher education, particularly for students who need to disclose a disability and arrange for accommodations and support for an equitable educational experience. Paradoxically, many of these processes are inherently inaccessible for disabled students, and yet completing them can be critical to their success. Artificial Intelligence has potential to alleviate some of the burden imposed by administration and bureaucracy; virtual assistants and chatbots can replace forms with dialogue, without placing additional strain on institutions. However, it is essential that solutions are designed in partnership with disabled students to ensure that students’ needs are met, their concerns addressed, and the final solution is equitable for them. This paper explores a case study of participatory research with disabled students in a large UK distance learning institution, in which participatory research identified an issue of administrative burden for disabled students, and a virtual assistant was designed as a solution using participatory design. It shares the methodology and design process, explores findings from different phases of the research, and shares recurrent themes arising throughout the study. In doing so, it aims to provide a foundation for future participatory research to reduce barriers for disabled students
Bureaucracy · Citizen journalism · General partnership · Medical education · Participatory action research · Participatory design · Pedagogy · Political science · Public relations · Sociology · Assistive Technology in Communication and Mobility · Computer Science · Engineering · Innovative Approaches in Technology and Social Development · Medicine · Psychology · Technology Use by Older Adults
The Struggle You Can’t See
Impact of Artificial Intelligence and Virtual Reality on Educational Inclusion
Research in transformation
What should I know? Analysing behaviour and feedback from student use of a virtual assistant to share information about disabilities
Intersectionality in participatory methodologies
Disabled student experiences of Higher Education
Inclusion interrupted
Mapping the inclusive city
Nothing About Us Without Us
Models of disability
Which terms should be used to describe autism? Perspectives from the UK autism community
Design-based research and technology-enhanced learning environments
Social Work with Disabled People
A Participatory Group Process to Analyze Qualitative Data
Evaluating inclusion in distance learning
Challenges to inclusive education at the university
The Experience of Higher Education from the Perspective of Disabled Students
Supporting the transition of disabled students from university to practice placement
Hearing the voices of disabled students in higher education
Negotiating Identities, Negotiating Environments
Using thematic analysis in psychology
Barriers to learning
Participatory Action Research, Mental Health Service User Research, and the Hearing (our) Voices Projects
Nuestra America
| Unique citing works | 8 |
|---|---|
| Citations per year | 2.67 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 8 |