Lingering shadows
The negative effects of incivility on volunteers
Bibliographic Data
| ID | 22233994 |
|---|---|
| Authors | Qing Miao (0000-0002-9738-0374, Zhejiang University), Jinhao Huang (0000-0002-0429-2675, Zhejiang University, corresponding author), Hui Yin (0000-0001-9782-8493, Zhejiang University) |
| Year | 2023 |
| Volume | 10 |
| Issue | 1 |
| Publication date | 2023-12-20 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Humanities and Social Sciences Communications (JOURNAL) |
| Journal identifiers | ISSN: 2662-9992 • E-ISSN: 2662-9992 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1057/s41599-023-02479-z |
| OpenAlex | W4390003012 |
| Language | EN |
| References cited | 65 |
When faced with incivility from service recipients, do volunteers feel damaged? As few previous studies have explored this issue, this study uses the conservation of resources theory to investigate the mechanisms through which incivility affects volunteer engagement and burnout, based on three-wave survey data from 1675 volunteers. This study develops a moderated mediation model to examine the effect of incivility on volunteer outcomes. We find that incivility affected volunteers’ subsequent outcomes, reducing engagement and increasing volunteer burnout by lowering volunteers’ psychological detachment. Volunteers’ hostile attribution bias played a moderating role, amplifying the negative impact of incivility on psychological detachment. Hostile attribution bias also enhanced the mediating effect of incivility on volunteer engagement and increased volunteer burnout by reducing psychological detachment. Besides developing a moderated mediation model, this study also proposes that managers should pay attention to strengthening volunteer training and providing psychological counseling to improve psychological detachment for volunteers experienced with incivility from service recipients
Attribution · Burnout · Conservation of resources theory · Incivility · Mediation · Moderated mediation · Political science · Volunteer · Clinical Psychology · Customer Service Quality and Loyalty · Job Satisfaction and Organizational Behavior · Nonprofit Sector and Volunteering · Psychology · Social Psychology
Psychological Detachment From Work During Leisure Time
Constructing validity
Staying well and engaged when demands are high
Social Information-Processing Mechanisms in Reactive and Proactive Aggression
Compassion organizing
The Recovery Experience Questionnaire
We Know the Yin—But Where Is the Yang? Toward a Balanced Approach on Common Source Bias in Public Administration Scholarship
An Ultra-Short Measure for Work Engagement
Switching Off Mentally
Understanding depressive rumination from a cognitive science perspective
Being engaged at work and detached at home
Methods for integrating moderation and mediation
Consumer Acceptance and Use of Information Technology
Sources of Method Bias in Social Science Research and Recommendations on How to Control It
The Influence of Culture, Community, and the Nested‐Self in the Stress Process
Mediation Analysis
How nursing students’ risk perception affected their professional commitment during the Covid-19 pandemic
Workplace mistreatment for US women
Multifaceted volunteering
Work and nonwork outcomes of workplace incivility
Incivility in the workplace
When thinking hurts
Conservation of Resources in the Organizational Context
Workplace incivility
What Motivates Which Volunteers? Psychographic Heterogeneity Among Volunteers in Australia
Do Volunteers Volunteer to do More at Work? The Relationship Between Volunteering, Engagement, and OCBs
Targeted workplace incivility
The employee as a punching bag
Witness to Suffering
Coproducing Responses to Covid ‐19 with Community‐Based Organizations
How Leadership and Public Service Motivation Enhance Innovative Behavior
Individual Performance
Dignity and respect
So much more than cheap labor! Volunteers engage in emotional labor
Convergent and discriminant validation by the multitrait-multimethod matrix
Back-Translation for Cross-Cultural Research
| Citation velocity | historical |
|---|---|
| Highly cited | No |