Telework in Transition

Sectoral and Demographic Differences in Employee Perceptions During the Pandemic

Bibliographic Data

ID22426531
AuthorsSanghee Park (0000-0003-0527-728X, Indiana University – Purdue University Indianapolis, corresponding author), Jaehee Jong (0000-0001-9546-6089, Northern Illinois University)
Year2026
Publication date2026-05-30
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenuePublic Organization Review (JOURNAL)
Journal identifiersISSN: 1566-7170 • E-ISSN: 1573-7098
PublisherSpringer Science and Business Media LLC (PUBLISHER)
DOI10.1007/s11115-026-01017-0
OpenAlexW7162776105
LanguageEN
References cited67

This study examines how telework impacted employees across public, nonprofit, and for-profit sectors during the pandemic, focusing on demographic and sectoral differences. It evaluates the perceived effects of pandemic-induced telework on both individual productivity and workforce diversity at the organizational level. Survey findings reveal women in the public sector report productivity gains from telework, but those in nonprofit and for-profit sectors do not. While public sector employees generally view telework positively for productivity, they are less optimistic about its potential to enhance diversity. This research highlights sectoral and demographic characteristics as key moderators of telework impact on employees and organizations.

Pandemic · Perception · Productivity · Public finance · Public sector · Telecommuting · Workforce · Job Satisfaction and Organizational Behavior · Team Dynamics and Performance · Work-Family Balance Challenges

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Open DOIOpen Access