English Speaking Practice with ChatGPT Voice among Peruvian University Students

Developing oral production in English continues to be one of the most significant challenges for university students, as it limits both their academic performance and their professional opportunities. The purpose of this research was to analyze the effect of using ChatGPT Voice in training oral skills in English, as well as to explore students' perceptions regarding the integration of this technology into their learning process. A mixed-method approach was used with a sample of 50 students from a private university in Lima. For the quantitative phase, a rubric was used to assess fluency, pronunciation, grammatical usage, vocabulary, and oral interaction, while semi-structured interviews were conducted for the qualitative phase. The results showed that, after the intervention, the greatest improvement was recorded in the dimension of fluency and coherence, with an average increase of +1.3 points, while the overall improvement reached +1.0 points. Participants also reported that using ChatGPT Voice increased their confidence in expressing themselves in English and reduced their anxiety associated with speaking. It was concluded that incorporating this tool is an innovative pedagogical alternative capable of enhancing oral skills in English and promoting more accessible, autonomous, and emotionally safe practice environments.

Anxiety · Fluency · Perception · Qualitative property · Rubric · AI in Service Interactions · Artificial Intelligence in Healthcare and Education · E-Learning and Knowledge Management