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Social Information and Employee Anxiety About Organizational Change

Bibliographic Data

ID2269482
AuthorsKatherine I Miller, Katherine Miller (0000-0002-6726-2369, University of Southern California), Peter R Monge (0009-0003-9359-314X, University of Southern California)
Year1985
Volume11
Issue3
Pages365-386
Publication date1985-03-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueHuman Communication Research (JOURNAL)
Journal identifiersISSN: 0360-3989 • E-ISSN: 1468-2958
PublisherOxford University Press (OUP) (PUBLISHER)
DOI10.1111/j.1468-2958.1985.tb00052.x
OpenAlexW2117277005
LanguageEN
Citations received28
References cited20

Studies of job attitudes have traditionally been conducted on the correspondence between individual needs and objective job characteristics. A recently developed theory, however, suggests that job attitudes may be a function of social information received (Salancik & Pfeffer, 1978). This investigation used social information processing theory as the basis for a study of antecedents to employee anxiety about a move to an open office environment. The structural equation model developed from social information processing theory proved to be a good fit to the data, and a revised version of the model provided an even belter accounting for the variance in the data. Anxiety about organizational change was determined by social information, individual needs, and job characteristics, with need for privacy having the largest impact on anxiety. The model is discussed in terms of its support for information processing theory, its individual significant linkages, and the implications for need satisfaction models of job attitudes and other research on outcomes in organizations

Anxiety · Business · Cognition · Cognitive psychology · Information processing · Job attitude · Job performance · Job satisfaction · Social information processing · Variance (accounting · Applied Psychology · Cultural Differences and Values · Customer Service Quality and Loyalty · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology

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Unique citing works28
Citations per year0,7
Citation span1986 - 2026 (41)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 27

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