Assessing Message Affect in Crisis Negotiations An Exploratory Study
Bibliographic Data
| ID | 2269732 |
|---|---|
| Authors | Randall G Rogan (Michigan State University), Mitchell R Hammer (American University) |
| Year | 1995 |
| Volume | 21 |
| Issue | 4 |
| Pages | 553-574 |
| Publication date | 1995-06-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Human Communication Research (JOURNAL) |
| Journal identifiers | ISSN: 0360-3989 • E-ISSN: 1468-2958 |
| Publisher | Oxford University Press (OUP) (PUBLISHER) |
| DOI | 10.1111/j.1468-2958.1995.tb00358.x |
| OpenAlex | W2092154052 |
| Language | EN |
| Citations received | 9 |
| References cited | 22 |
In this study, patterns of perpetrator and negotiator message affect behavior in three actual crisis negotiation incidents are examined. The unit of analysis is the uninterrupted talking turn. Overall findings offer reliable support for the coding schemes employed in the study to measure message affect. Using the Michigan State Police four-stage (Introduction and Establishing Contact, Relationship Building, Problem Negotiation, and Resolution) strategic model of negotiation as a template, the study points to some preliminary results concerning patterns of emotional arousal during different phases of crisis negotiation. In all three incidents, perpetrators experienced an increase in message affect during the Establishing Contact stage of negotiation, followed by a general decrease in affect as the interaction moved to Relationship Building. However, when negotiators attempted to shift into the Problem-Solving and Resolution stages, perpetrator message affect varied by incident type and outcome. In the one resolved incident (Mental/Emotional Instability), perpetrator message affect increased in positiveness through the Resolution stage. For the Suicide incident, perpetrator affect became increasingly more negative up through the fatal end of the interaction. The Domestic incident was marked by notable variance in perpetrator affect up to the point where the perpetrator reneged on the plan to surrender. These findings offer initial insight into message affect patterns in successfully and unsuccessfully resolved crisis incidents
Affect (linguistics · Crisis communication · Exploratory research · Negotiation · Political science · Public relations · Social science · Sociology · Communication · Conflict Management and Negotiation · Psychology · Public Relations and Crisis Communication · Social Psychology · Team Dynamics and Performance
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The Language of Coalition Formation in Online Multiparty Negotiations
A Cylindrical Model of Communication Behavior in Crisis Negotiations
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Messages as replications
The influence of gender and culture on language intensity
Decision development in small groups I
Reducing the influence of an aggressive model
Some correlates of language intensity
Three Language Variables in Communication Research
Extending an information processing model of language intensity effects
Prior attitude and language intensity as predictors of message style and attitude change following counterattitudinal advocacy
Relational Development as Negotiated Order in Hostage Negotiation
Toward a Message-Centered Theory of Persuasion
| Unique citing works | 9 |
|---|---|
| Citations per year | 0,32 |
| Citation span | 1998 - 2025 (28) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 9 |