Becoming a Character for Commerce
Emotion Labor, Self-Subordination, and Discursive Construction of Identity in a Total Institution
Bibliographic Data
| ID | 23315019 |
|---|---|
| Authors | Sarah J Tracy (0000-0001-5229-2875, Arizona State University, corresponding author) |
| Year | 2000 |
| Volume | 14 |
| Issue | 1 |
| Pages | 90-128 |
| Publication date | 2000-08-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Management Communication Quarterly (JOURNAL) |
| Journal identifiers | ISSN: 0893-3189 • E-ISSN: 1552-6798 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/0893318900141004 |
| OpenAlex | W1983485661 |
| Language | EN |
| Citations received | 84 |
| References cited | 48 |
This study of cruise ship activities’ directors analyzes emotion labor, self-subordination, and discursive construction of identity in the context of a total institution. It opens with a review of social theories of emotion and emotion work and Foucauldian concepts of power and identity. The case, based on fieldnotes, documents, and interview data, analyzes (a) the arbitrary nature of emotion rules; (b) the dispersion of emotion control among supervisors, passengers, peers, and the self; (c) employee self-subordination and privatization of burnout; and (d) identity as coconstituted through resistance and consent to emotion labor norms. The article concludes with a discussion of theoretical and practical implications.
Aesthetics · Context (archaeology) · Emotion work · Emotional labor · Ethnography · Fieldnotes · Identity (music) · Institution · Linguistics · Political science · Power (physics) · Public relations · Resistance (ecology) · Social science · Sociology · Subordination (linguistics) · Emotional Labor in Professions · Employment and Welfare Studies · Labor Movements and Unions · Psychology · Social Psychology
Revisiting feeling rules
Privatsache und unerheblich für Unternehmen?
Emotional and Physiological Processes and Positive Intervention Strategies
Emotional Labor
“Structures of Feeling” in Curriculum and Teaching
Exploring Emotion in Teaching
Resistance Redux
The Burnout Spiral
Constitutional Amendments
Balancing sensitivity and helpfulness
A critique of the adjacency pair dogma
La culture en tant que cultivation
“It was Nothing That was Super Subversive”
When service providers become service recipients
Healthcare Professionals’ Emotional Labor and Management of Workplace Violence with Underserved Patients in the Safety Net Context
Media features and communication control in the digitalized workplace
“Criteria against Ourselves?”
Textual Agency
‘It’s just a job’
Gathering emotion
Shock Troops and Shock Absorbers
Port of Call
Creative processes of impact making
Strong emotions at work
Moderating Effects of Organizational Climate on the Relationship between Emotional Labor and Burnout among Korean Firefighters
Emotional Intelligence as Organizational Communication
Episodic, Network, and Intersectional Perspectives Taking a Communicative Stance on Mentoring in the Workplace
Friday Night is their Super Bowl”
College Student-Athletes’ Communicative Negotiation of Emotion Labor
Embracing the Opportunities of an Older Workforce
Emotion Management
Her Holiness
Concertive resistance
How do high-tech industry remote team employees learn to manage their emotions
Interactive service work and performative metaphors
Cruising through liquid modernity
Job quality and work engagement in the cruise industry
Narrating sexual identities in Kenya
Fracturing the Real-Self?Fake-Self Dichotomy
An Organizational Stakeholder Model of Change Implementation Communication
Considering "The Professional" in Communication Studies
Emotional literacy as a pedagogical product
Gendered Identities in the Work of Overseas Tour Reps
Emotions in a Rational Profession
The Impact of Migration on the Gendering of Service Work
Leave Your Emotions at Home”
Autoethnographic Emotion
Communicative signaling of occupational fitness
Cracking Jokes and Crafting Selves
Taking the Plunge
Transforming Resistance, Broadening Our Boundaries
Frontline employees in the health clinic
Morning fog, spider webs, and escaping from Alcatraz”
Emotions as agency
Working leisure
Reframing emotion in education through lenses of parrhesia and care of the self
Work-worlds colliding
Let our emotions tell the story’
Resistance leadership
Reversing a conspicuous absence
Why would you want to do that?’
Work at Leisure and Leisure at Work
Emotions in uniform
The ethnonarrative approach
Obesity in organizational context
A humanitarian organization in action
Theorizing Resistance in a Global Context Processes, Strategies, and Tactics in Communication Scholarship
You can call me Susan!” Doing gendered class work in luxury service encounters
Playing to the Crowd
The Socialization of Emotion
Discursive practices, genealogies, and emotional rules
Dirty work or working dirty? Deceiving cruise tourists
The Process of Personal Social Media for Work
Developing Mutational Identity Theory
Temporalities at sea
Seeker-friendly
Practicing Qualitative Research Under the 'Big Tent
Qualitative Quality
Discourse Tracing as Qualitative Practice
The Construction of Correctional Officers
I Second That Emotion
The Sociology of Emotional Labor
Preliminary Insights into the Constitution of a Tibetan Buddhist Monastery through Autoethnographic Reflections on the Dual/Nondual Mind Duality
The Flayed and Exquisite Self of Travelers
Bureaucracy in modern society
Research in Organizational Behavior
The Sexuality of organization
Discursive Formations, Strategized Subordination and Self-Surveillance
The expression of the emotions in man and animals.
Organizational identity and Space of Action
Modernism, Post Modernism and Organizational Analysis 2
The Time Bind
Representation in ethnography
The Social construction of emotions
The Birth of the Clinic
The problem of hegemony
The Subject and Power
The Politics of Emotion
Frameworks of Power
An Alternative to Bureaucratic Impersonality and Emotional Labor
Home and Work
Signification, representation, ideology
Michel Foucault
Once More, With Feeling
Communicating Emotion
Maslach Burnout Inventory
Police and tragic events
The rhetoric of identification and the study of organizational communication
Interpretive Ethnography
The politics of production
Discipline and Punish
Modernism, Postmodernism, and Communication Studies
Managing Emotions in Medical School
Baseball's emotion work
Shaping Identity in Canadian Society
Thinking/Feeling about Social and Personal Relationships
Central Problems in Social Theory
When Emotion Work is Doomed to Fail
The Highs and Lows of Emotional Labor
The Faclal Feedback Hypothesis in Human Interaction
| Unique citing works | 84 |
|---|---|
| Citations per year | 3,5 |
| Citation span | 2002 - 2026 (25) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 82 |