The Highs and Lows of Emotional Labor
Detectives' Encounters With Criminals and Victims
Bibliographic Data
| ID | 2366290 |
|---|---|
| Authors | Barbara Stenro, Barbara Stenross (Indiana University Bloomington, corresponding author), Sherryl Kleinman (0000-0002-9676-857X) |
| Year | 1989 |
| Volume | 17 |
| Issue | 4 |
| Pages | 435-452 |
| Publication date | 1989-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Contemporary Ethnography (JOURNAL) |
| Journal identifiers | ISSN: 0891-2416 • E-ISSN: 1552-5414 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/089124189017004003 |
| OpenAlex | W2145253090 |
| Language | EN |
| Citations received | 77 |
| References cited | 26 |
Sociologists have conceived of emotional labor as alienating. In-depth interviews with general investigative detectives revealed that even within the same occupation workers may find some emotional labor alienating, but other emotional labor bearable or even enjoyable. The detectives we studied disliked their encounters with victims, but enjoyed their encounters with criminals. The detectives discounted criminals' emotional displays as inauthentic, redefined their emotional labor as relevant to catching criminals, and turned the encounters into a game. They could not, however, transform their uncomfortable encounters with victims into a positive experience
Criminology · Emotional labor · Emotional Labor in Professions · Employment and Welfare Studies · Policing Practices and Perceptions · Psychology · Social Psychology
Emotional Geographies of Teaching
Emotion Norms, Emotion Work, and Social Order
Seeking Emotional Labor
Dialectic, contradiction, or double bind? Analyzing and theorizing employee reactions to organizational tension
Becoming a Character for Commerce
The Dynamic Role of Emotional Intelligence on the Relationship Between Emotional Labor and Job Satisfaction
Capturing knowledge of police investigations
From Custody to Support
Organizational Approaches to Shame
Gathering emotion
Emotional and Physiological Processes and Positive Intervention Strategies
Emotional Bureaucracies
The Consequences of Emotional Labor
Emotional labor
Emotional Labor and Burnout
Win some, lose some
Organizational Approaches to Shame
Status Shield
Status Shield
The pugilistic point of view
Circus aerialism and emotional labour
Political economies of emotion
Emotional Subcultures
Old Paths and New Directions
Emotion Management
Emotional Labor During Disaster Coverage
I’ve seen this on CSI’
Policing the masculine frontier
Mixed emotions
Examining Men’s Status Shield and Status Bonus
Consequences of Work-Related Emotions
Emotional Capital and Professional Socialization
Passion Work
Emotional Labor, Burnout, and Inauthenticity
The Management of Emotions in the Criminal Justice System
The American Academy of Political and Social Science
Emotional Labor Beyond the Frontlines
It might have been incompetent, but it wasn't racist’
Doing death work
Judging Genocide
Bridging the Gap Between Prosecutors' Cases and Victims' Biographies in the Criminal Justice System Through Shared Emotions
Victims’ Rights, Victims’ Expectations, and Law Enforcement Workers’ Constraints in Cases of Murder
The mythologisation of key workers
Police and tragic events
Emotions in uniform
Police Force or Police Service? Gender and Emotional Labor
Emotional Labor in Academia
Emotional Demands at Work
Emotional Labor Since
Are All Cases Treated Equal
Making work matter
Helping Women and Protecting the Self
Strangers in the sheets
Learning to Feel
Claiming Competence
When the Management of Grief Becomes Everyday Life
When Emotion Work is Doomed to Fail
Adventure as Character Work
Privileging Fieldwork Over Interviews
Reconsidering retaliation
The Gendering of Emotional Flexibility
Alienating and Liberating Emotions at Work
Pulling Back the Curtain
Interactions in Expert Service Work
Not Just a Paper Doll
You're Not a Stone
Helping Without Caring
Client Contact and Emotional Labor
Workers and their Customers and Clients
Emotion Work' as a Participant Resource
Animal Shelter Emotion Management
Activists and Emotional Reflexivity
Dirty Work and Intimacy
On the Macrofoundations of Microsociology
Sociological Realms of Emotional Experience
A Content Analysis of the Stigma of Multilevel Marketing Participants on Reddit
Tense Relationships between Homicide Co-Victims and Detectives in the Wake of Murder
Men and women of the corporation
The Discovery of Grounded Theory
The Managed Heart
The Police
Strategic Interaction
The Discovery of Grounded Theory
The Managed Heart
Client Typologies
The potential for reform of criminal justice
Equals before God, Seminarians as Humanistic Professionals
The effectiveness of policing
Managing Emotions in Medical School
Equals before God
Sociological Work
The Development of Rapport through the Negotiation of Gender in Field Work among Police
Case Routinization in Investigative Police Work
What Abortion Counselors Want from Their Clients
Normal Crimes
The Professionalization of Medical Students
Status and Status Strain in the Professions
| Unique citing works | 77 |
|---|---|
| Citations per year | 0,7 |
| Citation span | 1916 - 2025 (110) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 77 |