The Consequences of Emotional Labor
Effects on Work Stress, Job Satisfaction, and Well-Being
Bibliographic Data
| ID | 19607403 |
|---|---|
| Authors | Karen Pugliesi (Northern Arizona University, corresponding author) |
| Year | 1999 |
| Volume | 23 |
| Issue | 2 |
| Pages | 125-154 |
| Publication date | 1999-06-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Motivation and Emotion (JOURNAL) |
| Journal identifiers | ISSN: 0146-7239 • E-ISSN: 1573-6644 |
| Publisher | Springer Science+Business Media (PUBLISHER • DE) |
| DOI | 10.1023/a:1021329112679 |
| OpenAlex | W34015288 |
| Language | EN |
| Citations received | 100 |
| References cited | 43 |
Anxiety · Burnout · Cognition · Distress · Emotion work · Emotional control · Emotional distress · Emotional exhaustion · Emotional labor · Job satisfaction · Perception · Clinical Psychology · Emotional Labor in Professions · Employment and Welfare Studies · Psychology · Social Psychology · Work-Family Balance Challenges
Secret service
Effort in emotion work and well-being
Stress and well-being at work
Emotion Norms, Emotion Work, and Social Order
Changing Faces
Managing Concealable Stigmas at Work
Emotional Labor and Burnout
Emotional demands, emotional labour and occupational outcomes in school principals
Exploring Emotion in Teaching
Emotional job demands diminish employees’ sympathy over 9 years, but only for those with a low learning goal orientation
Covid-19 Pandemic and Death Anxiety in Security Forces in Spain
Emotional labor, job-related stress, and burnout in school leadership
Journalists, harassment, and emotional labor
The Impact of Quality of Work Organization on Distress and Absenteeism among Healthcare Workers
Association of Stress Management with Success of Smoking Cessation in Korean Female Emotional Labor Workers for Service and Sales
Association of Emotional Labor and Occupational Stressors with Depressive Symptoms among Women Sales Workers at a Clothing Shopping Mall in the Republic of Korea
Work stress, health and wellbeing
Examining Academics’ Strategies for Coping With Stress and Emotions
Caring Too Much? Emotional Labor and Compassion Fatigue Among Faculty During the Covid-19 Pandemic
Outward Bound Instructors’ Experience of Stress
Keep Nice and Carry on
The Emotional Proletariat in Public Service
Unforeseen emotional labour
Algorithmic violence
The feminised service sector
Wellbeing, occupational justice and police practice
Emotional labour demands and work engagement in Portuguese police officers
It’s Broader than Just My Work Here
Stress, Emotion Regulation, and Well-Being among Canadian Faculty Members in Research-Intensive Universities
Burnout in the DA's office
Old Paths and New Directions
Emotional Labor and Health Care
Anything for the Shot”
Dispositional Antecedents and Consequences of Emotional Labor at Work
Emotional Intelligence as Moderator of the Surface Acting—Strain Relationship
Emotional responses in archival work
Emotional labour and occupational wellbeing in political office
It’s been a bit of a rollercoaster’
Exploring Emotional Labor in Child Welfare Using Frontline Stories
Controlling Anger and Happiness at Work
Male teachers in Shanghai public kindergartens
Judging Genocide
Does team orientation matter? A state‐of‐the‐science review, meta‐analysis, and multilevel framework
A predictive study of emotional labor and turnover
Interpersonal emotion regulation strategies
Compassion fatigue, emotional labor, and emotional display among hospice nurses
Teaching College in the Time of Covid-19
Dancing Backwards in High Heels
Consequences of Work-Related Emotions
The Consequences of Emotional Labor for Public Sector Workers and the Mitigating Role of Self-Efficacy
Emoting up, emoting down
Emotional and Physiological Processes and Positive Intervention Strategies
The social psychology of gender
High-Touch and Here-to-Stay
Relationship between Emotional Labor Consequences and Employees' Coping Strategy
Lifescapes of emotional labour in farming support organisations
Do occupation and work conditions really matter? A longitudinal analysis of psychological distress experiences among Canadian workers
Emotional Labor and Burnout
Emotional labour, burnout and job satisfaction in UK teachers
The Sociology of Emotional Labor
Beyond demand–control
Emotional labor
Emotion regulation in customer service roles
Emotional labor and leadership
The road to the glass cliff
Effects of Trait Coping Styles and Emotional Display Rules on Emotional Labor Strategies
How Does Personality Relate to Mental Health in Service Industry Setting? The Mediating Effects of Emotional Labor Strategies
Emotions and Emotional Labor at Worker-Owned Businesses
Understanding the Emotional Labor of Public Health Equity Work
The Emotional Consequences of Service Work
The status of race in public sector work
Major-to-employment mismatch in social work
Donning the mask
Magistrates' Everyday Work and Emotional Labour
Stress and emotions at work
Emotional labor of the tour leaders
The “Real Self” and Inauthenticity
Street‐level discretion, emotional labour and welfare frontline staff at the Australian employment service providers
Bowing from the heart’
Feeling good and authentic
The Emotional Labour of Austerity
Social structures, agent personality and workers' mental health
Why would you want to do that?’
The effects of personality on job satisfaction and life satisfaction
The ‘desired state of mind
Speaking allowed? Workplace regulation of regional dialect
Supporting LGBT+ People Experiencing Hate
The Labor of Pleasure
An Occupational Portrait of Emotional Labor Requirements and Their Health Consequences for Workers
The Effects of Occupational Characteristics on the Experience and Expression of Anger in the Workplace
Brief Report
Age and Burnout
Higher-status occupations and breast cancer
Performance, Emotion Work, and Transition
Does work really cause distress? The contribution of occupational structure and work organization to the experience of psychological distress
The emotional labour of doctoral criminological researchers
In the eye of the beholder
"Ministry of Presence" as Emotional Labor
Individual emotion in work organizations
Stand By Your Man
Job Strain and Cardiovascular Disease
Employment grade and coronary heart disease in British civil servants.
Work stress and social support
Fast Food, Fast Talk
A Twenty-Two Item Screening Score of Psychiatric Symptoms Indicating Impairment
Lower health risk with increased job control among white collar workers
Workplace harassment and the self-medication of distress
Job strain and health-related quality of life in a national sample
Emotion in the Workplace
Socioeconomic status and health
Occupational Experience and Psychological Functioning
Myocardial infarction risk and psychosocial work environment
Making people feel good
The Managed Heart Revisited
Emotional Labour
Linking Occupational Conditions to Physical Health through Marital, Social, and Intrapersonal Processes
Social Conditions As Fundamental Causes of Disease
Work and Well-Being
Occupational Stress and Health Among Men and Women in the Tecumseh Community Health Study
Doing for Others on the Job
Managing the Emotions of Others
Protecting the Boundary
Pamela's Place
Alienating and Liberating Emotions at Work
The Highs and Lows of Emotional Labor
Inauthenticity and Depression
The Affective Consequences of Service Work
The Sociology of Emotions
The Consequences of Caring
Emotion Work, Feeling Rules, and Social Structure
| Unique citing works | 100 |
|---|---|
| Citations per year | 4 |
| Citation span | 2001 - 2025 (25) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 98 |