Speaking allowed? Workplace regulation of regional dialect
Bibliographic Data
| ID | 2373558 |
|---|---|
| Authors | Elizabeth Eustace (Cardiff Metropolitan University, corresponding author) |
| Year | 2012 |
| Volume | 26 |
| Issue | 2 |
| Pages | 331-348 |
| Publication date | 2012-04-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Work Employment and Society (JOURNAL) |
| Journal identifiers | ISSN: 0950-0170 • E-ISSN: 1469-8722 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/0950017011432912 |
| OpenAlex | W2067295362 |
| Language | EN |
| Citations received | 12 |
| References cited | 48 |
This article addresses speech as an aspect of aesthetic labour. It demonstrates that, because speech is bound up with identity, attempts to enforce appropriacy in the speech of service sector workers may generate dilemmas and resistance. The article offers empirical ethno-linguistic data from Glasgow in Scotland. The data suggest that proscriptive approaches deny the linguistic identity and agency of the speaker and do little to enhance the work experience of employees or their communicative relationships with customers in service environments
Aesthetics · Agency (philosophy · Art · Business · Identity (music · Linguistics · Political science · Public relations · Resistance (ecology · Service (business · Social science · Sociology · Work (physics · Emotional Labor in Professions · Engineering · Language, Discourse, Communication Strategies · Linguistic Variation and Morphology · Psychology · Marketing
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Linguistic barriers and bridges
Service nepotism in cosmopolitan transient social spaces
The effect of foreign accent on employability
Disability and 'care
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Autonomy in Paid Work and Employee Subjective Well-Being
Talking Proper
Human Resource Management in Service Work
The Ethnography of Communication
Good to Talk?
Aesthetic Labour in Interactive Service Work
Who's On the Line? Indian Call Center Agents Pose as Americans for U.S.‐Outsourced Firms
Identity Regulation as Organizational Control
Foundations in sociolinguistics
Inventing our Selves
English with an Accent
Bringing in the Excluded? Aesthetic labour, skills and training in the 'new' economy
Emotion in Organizations
Global Capitalism and Critical Awareness of Language
The politics of discourse
Communities of Coping
The Consequences of Emotional Labor
The Labour of Aesthetics and the Aesthetics of Organization
Langage et pouvoir symbolique
Linguistic globalization and the call center industry
Scotland's Languages in Scotland's Parliament
Scots in Contemporary Social and Educational Context
Language, Social Class, and Education
Inventing Ourselves
Lived experiences of offshoring
The social construction of reality
Politeness
Negative prestige, linguistic insecurity, and linguistic self-hatred
Practices of global capital
Ideologised values for British accents1
Neo-Hymesian linguistic ethnography in the United Kingdom
Styling the worker
Language ideology, identity and the commodification of language in the call centers of Pakistan
Avoiding the 'McJobs
A new labour aristocracy? Aesthetic labour and routine interactive service
India calling to the far away towns
Language Attitudes, Frames of Reference, and Social Identity
The accents of outsourcing
Emotional Labour and Sexual Difference in the Airline Industry
| Unique citing works | 12 |
|---|---|
| Citations per year | 0,8 |
| Citation span | 2011 - 2023 (13) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 12 |