Emotional Labor Since
The Managed Heart
Bibliographic Data
| ID | 9748931 |
|---|---|
| Authors | Ronnie J Steinberg (Vanderbilt University, corresponding author), Deborah M Figart (0009-0003-2176-3437, Richard Stockton College) |
| Year | 1999 |
| Volume | 561 |
| Issue | 1 |
| Pages | 8-26 |
| Publication date | 1999-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | The Annals of the American Academy of Political and Social Science (JOURNAL) |
| Journal identifiers | ISSN: 0002-7162 • E-ISSN: 1552-3349 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/0002716299561001001 |
| OpenAlex | W4230970406 |
| Language | EN |
| Citations received | 145 |
| References cited | 30 |
The phrase "emotional labor" was coined by sociologist Arlie Hochschild in 1983 in her classic book, The Managed Heart. Jobs requiring emotional labor typically necessitate contact with other people external to or within the organization, usually involving face-to-face or voice-to-voice contact, especially in service work. In this article, the authors summarize Hochschild's pathbreaking work and assess the state of the current multi- and interdisciplinary literature on emotional labor. They distinguish between two interrelated areas of research on emotional labor. The first area involves predominantly, though not exclusively, qualitative case studies of employees at workplaces in the service sector. A second set of studies, primarily quantitative, investigates the link between emotional labor at home, in different jobs, or in nurturing activities (a specific form of emotional labor) and its consequences for individual employees' job satisfaction, productivity, and pay
Business · Economic growth · Economics · Emotional labor · Face (sociological concept · Job satisfaction · Labor relations · Labour economics · Phrase · Political science · Productivity · Public relations · Set (abstract data type · Social science · Sociology · Computer Science · Emotional Labor in Professions · Emotions and Moral Behavior · Employment and Welfare Studies · Labor Movements and Unions · Psychology · Social Psychology
Análisis De La Relación Entre Género Y Sexualidad a Partir Del Estudio De La Nueva División Internacional Del Trabajo Femenino
Infertile? The emotional labour of sensitive and feminist research methodologies
Balancing Mysterium and Onus
The emotional labor of playing cool
The Gendering of Emotional Flexibility
The Managed Hand
Dancing on the Möbius Strip
The Alienated Heart
Splitting the Academy
They blame the messenger
Challenging Racial Silences in Studies of Emotion Work
Exploring Emotion in Teaching
Exploring New Directions for Research in the Radical Political Economy of Consumption
The Software Slump
Efectos del trabajo emocional en el agotamiento y la satisfacción laboral de los trabajadores en España
Emotion Regulation Difficulties and Depressive Symptoms among Chinese Preschool Teachers
The Impact of Surface and Deep Acting on Employee Creativity
Becoming an emotional worker and student
Care and exploitation in precarious employment in academic philosophy
‘Traffic rewards’, ‘algorithmic visibility’, and ‘advertiser satisfaction’
Between eudaemonia and exhaustion
Healthcare Professionals’ Emotional Labor and Management of Workplace Violence with Underserved Patients in the Safety Net Context
Il lavoro attraverso lo sguardo femminile
Undertaking Sensitive Research in the Health and Social Sciences
I'm just there to ease the burden’
A frustração profissional e a lei
Emotional Labour in Action
When it Pays to Be Friendly
Pathways to Meaning
Emotional Labor and Burnout
Researching sensitive topics
Cinematic Acts of Resistance
Understanding US primary school teachers’ paradoxical emotions and emotional labor in multicultural/multilingual classrooms
‘I Put a Lot of Emotion in My Work, I Use It, It's My Tool’
‘A world turned upside down’
Threading meaningful lives
Mexican Immigrant Women and the New Domestic Labor
The ebb and flow of feeling and display in research
Emotional Labour and Transnational Domestic Work
Brief Report
Emotions and the Research Interview
Toward a Theory of Emotive Performance
Emotions and agency in prison research
Éprouver la domination. Par-delà le travail émotionnel
Self-determination theory and teachers’ motivations to perform emotional labor and emotion work
Deep down where the music plays
When commerce meets care
The consequences of caring
Full of sound and fury, signifying nothing
In critical defence of 'emotional labour
Feeling Labor
Interactions in Expert Service Work
Transnational Families
Emotional labor in webcare and beyond
Emerging Theories of Care Work
Creating the Right 'Vibe
The emotional costs of caring incurred by men and women in the British labour market
Magistrates' Everyday Work and Emotional Labour
Human resources in tourism
Passion Work
Emotional Labor, Burnout, and Inauthenticity
Privileged Emotion Managers
Working the Waiting Room
Reframing the public/private debate on healthcare services
Feeling Bodies of Knowledge
Achieving Emotions in Collective Action
Precarious manhood increases men's receptivity to social sexual behavior from attractive women at work
A study on the structural relationship between emotional labor, job burnout, and turnover intention among office workers in Korea
Affect & Labor
Young Canadians’ Apprenticeship Labour in User-Generated Content
Le processus de construction des inégalités dans l’apprentissage de la régulation émotionnelle en classe préparatoire littéraire
Analysis Of The Filipino Brand Of Customer Service In The Accommodation Sector
Emotional Labour in Magazine Work
Emotional regulation goals and strategies of teachers
Understanding educational work
Never Intended to be a Theory Of Everything
Emotional Labor Beyond the Frontlines
Bullying Targets as Social Performers in the Public Administration Workplace
Narratives of Science Outreach in Elite Contexts of Academic Science
Animal Problems/People Skills
Sky Service
(Re)defining Care Workers as Knowledge Workers
Caring/Sharing’
Doing gender in public services
The Impact of Migration on the Gendering of Service Work
Emotional Labour and Skill
Intimacy and Inequality
Caring or Complaining? Emotional Management and Performative Legal Consciousness Among Undocumented Domestic Workers in Belgium
Required to Care’
Fit and Flexible
Morning fog, spider webs, and escaping from Alcatraz”
Disability, structural inequality, and work
Appraising Emotion Work
Post-bureaucratic encounters
Is Transparency Sustainable
Women's Jobs, Men's Jobs
The Importance of Caring
Emotional labor and employee outcomes
The labor of virtue
The Emotional Learning of Educators Working in Alternative Provision
Sex and the workplace
Feeding the family
Working in the service society
Households, employment, and gender
Engineering Culture
Labor and Monopoly Capital
Fast Food, Fast Talk
The Managed Heart
The Managed Heart Revisited
Emotional Labour
Male and Female
Serving Hamburgers and Selling Insurance
The Highs and Lows of Emotional Labor
Smiling, Deferring, and Flirting
The Affective Consequences of Service Work
Patriarchy, Technology, and Conceptions of Skill
Social Construction of Skill
The Sociology of Emotions
Returns to Skill, Compensating Differentials, and Gender Bias
Emotion Work, Feeling Rules, and Social Structure
| Unique citing works | 109 |
|---|---|
| Citations per year | 5,58 |
| Citation span | 2000 - 2026 (27) |
| Citation velocity | current |
| Highly cited | Yes |
| Citation types | Neutral: 136 |