The second wave of digital-era governance
A quasi-paradigm for government on the Web
Bibliographic Data
| ID | 23321908 |
|---|---|
| Authors | Helen Z Margetts (0000-0003-4597-8283, Oxford Internet Institute, University of Oxford, Oxford OX1 3JS, UK, corresponding author), Helen Margetts (Oxford Internet Institute, University of Oxford, Oxford OX1 3JS, UK), Patrick Dunleavy (0000-0002-2650-6398, London School of Economics and Political Science) |
| Year | 2013 |
| Volume | 371 |
| Issue | 1987 |
| Pages | 20120382 |
| Publication date | 2013-03-28 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences (JOURNAL) |
| Journal identifiers | ISSN: 1364-503X • E-ISSN: 1471-2962 |
| Publisher | The Royal Society (PUBLISHER • GB) |
| DOI | 10.1098/rsta.2012.0382 |
| PMID | 23419851 |
| OpenAlex | W1993166762 |
| Language | EN |
| Citations received | 135 |
| References cited | 37 |
Widespread use of the Internet and the Web has transformed the public management ‘quasi-paradigm’ in advanced industrial countries. The toolkit for public management reform has shifted away from a ‘new public management’ (NPM) approach stressing fragmentation, competition and incentivization and towards a ‘digital-era governance’ (DEG) one, focusing on reintegrating services, providing holistic services for citizens and implementing thoroughgoing digital changes in administration. We review the current status of NPM and DEG approaches, showing how the development of the social Web has already helped trigger a ‘second wave’ of DEG 2 changes. Web science and organizational studies are converging swiftly in public management and public services, opening up an extensive agenda for future redesign of state organization and interventions. So far, DEG changes have survived austerity pressures well, whereas key NPM elements have been rolled back.
Austerity · Business · Corporate governance · Government (linguistics) · New public management · Political science · Politics · Public relations · Public sector · Public service · The Internet · Web 2.0 · World Wide Web · Computer Science · E-Government and Public Services · Public Administration · Public Policy and Administration Research · Social Media and Politics
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| Unique citing works | 135 |
|---|---|
| Citations per year | 11,25 |
| Citation span | 2014 - 2026 (13) |
| Citation velocity | current |
| Highly cited | Yes |
| Citation types | Neutral: 103 |