Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Bibliographic Data
| ID | 23328477 |
|---|---|
| Authors | Cedric Hsi-Jui Wu, Cedric Hsi‐Jui Wu (0000-0002-0858-6662, National Dong Hwa University), Austin Rong-Da Liang (0000-0002-9483-8503, National Penghu University of Science and Technology, corresponding author), Rong-Da Liang |
| Year | 2009 |
| Volume | 28 |
| Issue | 4 |
| Pages | 586-593 |
| Publication date | 2009-12-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Hospitality Management (JOURNAL) |
| Journal identifiers | ISSN: 0278-4319 • E-ISSN: 1873-4693 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.ijhm.2009.03.008 |
| OpenAlex | W2076971848 |
| Language | EN |
| Citations received | 67 |
| References cited | 32 |
Advertising · Affect (linguistics) · Attractiveness · Business · Consumer behaviour · Customer satisfaction · Empirical research · Experiential learning · Hospitality industry · Service (business) · Service quality · Tourism · Value (mathematics) · Consumer Behavior in Brand Consumption and Identification · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Marketing · Psychology
Assessing E-business and Organizational Performance in Nigeria Today
The Effect of Social Media Marketing to Satisfaction and Consumer Response
Bridging service dominant logic and the concept of customer value through higher order indexes
Extending collaborative consumption concept to yacht charter services
A Visitor Experience Scale
Content Analysis of Consumer Reviews on Preferred Characteristics of Accommodation Products
Attitudes and Consumer Behavior toward Foods Offered in Staff Canteens
Exploring the Correlations among Service Encounter, Customer Perceived Value, Purchase Intention in Hospitality Industry
Experiential value in branding food tourism
Perceived value and flow experience
Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention
Value of augmented reality at cultural heritage sites
The Loyalty of Tourism in Synagogues
Bridging the sustainability communication gap in fine dining
Effects of Physical Environment on Experiential Value and Willingness to Pay a Premium in Fine Dining
Shifting landscape of customer preferences
Conhecendo o campo sobre food experience
Service quality expectations of international fashion apparel brands in India
The antecedents and consequences of luxury hotel consumers’ sense of belonging
Yiyecek İçecek Hizmet Kalitesi ile Marka Sadakati ve Marka İmajı Arasında Müşteri Memnuniyetinin Rolü
Balancing innovation and inclusion
Local food consumption during travel
Active and Reactive Value Dimensions
Feeling Luxe
Exploring spatial perceptions in online environments
How do experiences enhance brand relationship performance and value co-creation in social commerce? The role of consumer engagement and self brand-connection
Do you believe in the metaverse NFTs? Understanding the value proposition of NFTs in the metaverse
Customer engagement, dependence and loyalty
The taste of prestige
The impact of hedonic dining experiences on word of mouth, switching intentions and willingness to pay
Well-being perception and lovemarks formation through experiential value in the context of the eco-friendly restaurant
Happy customers means more business – a comparative study of a global food chain in the Covid-19 endemic era
Exploring insect-based food consumption experiences and their consequences in a mature entomophagous community
Reflections on the Asian Hotel Attributes
The Impacts of Cultural and Emotional Intelligence on Hotel Guest Satisfaction
Perceived Value of the Chinese Calligraphic Landscape in Tourism Settings
Consumer behavior and mobile payment
The Effects of Tourists’ Experiences of Sports Events on Their Social Media Content Generation
Heritage experiential quality and behavioural intention
Customer's revisit intention
Experiential value of volunteer tourism
Tourism practices and experience value creation
Mining meaning from online ratings and reviews
Motivation and satisfaction of Chinese and U.S. tourists in restaurants
Beyond Better Wine
Influences of price, service convenience, and social servicescape on post-purchase process of capsule hotels
Development of a measurement scale for perceived value of painting landscapes
Determinants of Customer Satisfaction in the Hotel Industry
The Relationships among Theatrical Components, Experiential Value, Relationship Quality, and Relationship Marketing Outcomes
Impact of experiential value on behavioral outcomes in flagship stores
The Antecedents and Consequences of Brand Prestige in Luxury Restaurants
Understanding the effect of social media marketing activities
Effects of Resistance Barriers to Service Robots on Alternative Attractiveness and Intention to Use
Hunting as a travel experience
All that glitters is not green
When art meets tech
Creativity, aesthetics and eco-friendliness
A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists
Effect of a brand story structure on narrative transportation and perceived brand image of luxury hotels
Nurturing nostalgia
Managing customer citizenship behaviour
The effect of social media communications on travellers’ brand switching intention
Covid-19 prevention in hotels
Chef image’s influence on tourists’ dining experiences
Retracted
Impact of Service Encounter Elements on Experiential Value and Customer Loyalty
Satisfaction
Evaluating Service Encounters
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
Servicescapes
Customer Satisfaction, Market Share, and Profitability
On the evaluation of structural equation models
The Experience Economy and Commercial Experiences
Structural equation modeling in practice
The Self-Regulation of Attitudes, Intentions, and Behavior
Value dimensions, perceived value, satisfaction and loyalty
| Unique citing works | 67 |
|---|---|
| Citations per year | 4,47 |
| Citation span | 2011 - 2026 (16) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 59 |