The Protective Powers of Crisis Response Strategies
Managing Reputational Assets During a Crisis
Dados Bibliográficos
| ID | 23345900 |
|---|---|
| Autores | W Timothy Coombs (0000-0002-3693-4388, Eastern Illinois University, autor correspondente) |
| Ano | 2006 |
| Volume | 12 |
| Fascículo | 3-4 |
| Páginas | 241-260 |
| Data de publicação | 2006-09-01 |
| Peer Reviewed | Sim |
| Open Access | Não |
| Tipo | ARTICLE |
| Periódico | Journal of Promotion Management (JOURNAL) |
| Identificadores do periódico | ISSN: 1049-6491 • E-ISSN: 1540-7594 |
| Editora | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1300/j057v12n03_13 |
| OpenAlex | W1905540416 |
| Idioma | EN |
| Citações recebidas | 72 |
| Referências citadas | 23 |
This study examines how stakeholders perceive the various crisis response strategies identified in the Situational Crisis Communication Theory (SCCT). SCCT seeks to use research and theory to develop recommendations for the use of crisis response strategies. The crisis response strategies are matched to the nature of the crisis situation. The idea is to match the level of responsibility and aid to victims in the crisis response strategy that would be warranted by the crisis responsibility and reputational damage generated by the crisis situation. This study reviews previous research in SCCT, establishes the need to examine stakeholder perceptions of crisis response strategies, and examines how respondents perceive crisis response strategies in terms of accepting responsibility and helping victims. The results and implications confirm many of the ideas about crisis response strategies advanced in SCCT.
Business · Computer security · Crisis response · Political science · Public relations · Computer Science · Disaster Management and Resilience · Public Relations and Crisis Communication · Risk Perception and Management
Glocalization in Intercultural Crisis Communication
A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda
Infodemic and Fake News in Spain during the Covid-19 Pandemic
Reputation Repair at the Expense of Providing Instructing and Adjusting Information Following Crises
Comparing apology to equivalent crisis response strategies
The Handbook of Crisis Communication
Attribution Theory as a guide for post-crisis communication research
How do the news media frame crises? A content analysis of crisis news coverage
Toward a Publics-Driven, Emotion-Based Conceptualization in Crisis Communication
Crises and Crisis Management
Parameters for Crisis Communication
How organizations framed the 2009 H1N1 pandemic via social and traditional media
Protecting Organization Reputations During a Crisis
Emotions Matter in Crisis
Resilience organizing
In defense of sugar
Framing the Oil Spill Disaster
Enhancing Public Response to Meteorological Disaster Warnings
How the product-harm crisis influences consumer boycotts
Commemorating Disorder in After Action Reports
Visualisation of image restoration for Indonesian public officials during the Covid-19 Pandemic
Analisis konten instagram bupati Banyumas terkait penanganan krisis hoaks Covid-19
Trust through Transparency? How Journalistic Reactions to Media-Critical User Comments Affect Quality Perceptions and Behavior Intentions
The Effects of Athlete Activism on League Credibility, Event Legacy, and Event Involvement
In a story-driven game, if the ending sucks it can ruin the whole franchise”
Exploring crisis communications during a pandemic from a cruise marketing managers perspective
Achieving employee support during the Covid-19 pandemic – the role of relational and informational crisis communication in Austrian organizations
The Role of Storytelling in Crisis Communication
School-Home Crisis Communication During the First Wave of Covid-19
Navigating the nuances of negative WOM strategic crisis responses and emotional mediation in corporate communications
Trust subdimensions as mediators between crisis response and satisfaction
Key factors in social media information dissemination during disasters
Fostering consumer engagement during an omnipresent victim crisis
How Organizational Responses to Sexual Harassment Claims Shape Public Perception
Iranian Government’s Responses to the Coronavirus Pandemic (Covid-19)
Crisismanship under the Most Severe Sanctions
Redes sociales y comunicación de crisis en el autoritarismo cubano
Rushing to respond
Do news media and citizens have the same agenda on Covid-19? an empirical comparison of twitter posts
More guilty if woman
Fueling or Suppressing Brand Activism Backlash
Indonesian public officials after erroneous statements about Covid-19
The Beginning of a Reckoning
Sticking to the status quo with a twist
A Cross-Cultural Study of Effective Organizational Crisis Response Strategy in the United States and South Korea
Is Fake News the New Social Media Crisis? Examining the Public Evaluation of Crisis Management for Corporate Organizations Targeted in Fake News
Company–Nonprofit Partnerships, Negative Spillover, and Response Strategies
Communication Strategies on Twitter
Strategic Ambiguity and Crisis Apologia
CEO as “Chief Crisis Officer” under Covid-19
Deny and Attack or Concede and Correct? Image Repair and the Politically Scandalized
Corporate Crisis Communication
Reputational impact of Covid‐19 pandemic management on World Health Organization among Indian public health professionals
Managing emergencies and shaping images
A webometric network analysis of electronic word of mouth (eWOM) characteristics and machine learning approach to consumer comments during a crisis
If Memes Could Dance
What matters to citizens in crisis recovery? Being listened to, action, and confidence in government
A Comparative Analysis of Crisis Communication Strategies
A forgotten tweet
Crisis Communication Response and Political Communities
Assessing Crisis Communication Teamwork Performance during a Terrorist Attack
The Anatomy of a National Crisis
La marée noire dans le golfe du Mexique
Exploring rumor combating behavior of social media on Nimby conflict
How Moral Appraisals Function in Sticky Crises
Employee Perceptions of Crisis Spillover Risk
Applying Ethics of Care-Based Response Strategies to Mitigate AI-Related Corporate Crisis
Communicating throughout Katrina
How Do Consumers React to Company Moral Transgressions? The Role of Power Distance Belief and Empathy for Victims
Sorry Not Sorry
The Syrian refugee crisis
Grappling with the Legacies of Anthro-Cast
An Analytic Framework for Crisis Situations
Communication and Attributions in a Crisis
Impact of Past Crises on Current Crisis Communication
Helping Crisis Managers Protect Reputational Assets
Choosing the Right Words
Sociopolitical Consequences of Organizational Expression
Communication, Organization, and Crisis
Legitimation endeavors
| Obras citantes distintas | 72 |
|---|---|
| Citações por ano | 3,79 |
| Intervalo de citações | 2007 - 2026 (20) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 67 |