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Telemarketing

Bibliographic Data

ID23622992
AuthorsDavid Yorke (University of Manchester), Mark P Healey (0000-0001-7038-1679, University of Manchester)
Year2015
Pages1-1
Publication date2015-01-21
Open AccessYes
TypeCHAPTER
VenueWiley Encyclopedia of Management (SOURCE_BOOK)
PublisherWiley (PUBLISHER • GB)
DOI10.1002/9781118785317.weom090682
OpenAlexW4251214786
ISBN9781118785317
LanguageEN

Telemarketing (or telephone selling) systematically uses a D atabase of actual and potential customers to define and sell to customers with a high probability of purchase.

Business · Customer churn and segmentation

Highly citedNo

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