The Digital Boss
Algorithms, Housekeeping Apps, and the Digitalization of Domestic Work in Colombia
Bibliographic Data
| ID | 2371271 |
|---|---|
| Authors | Laura Clemencia Mantilla-León (0000-0002-3008-110X, Universidad del Rosario, corresponding author), Isabella Jaimes Rodríguez (0000-0003-0895-9921, York University), Oscar Javier Maldonado Castañeda (0000-0002-0142-3625, Universidad del Rosario) |
| Year | 2024 |
| Volume | 52 |
| Issue | 4-5 |
| Pages | 1097-1121 |
| Publication date | 2024-12-18 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Critical Sociology (JOURNAL) |
| Journal identifiers | ISSN: 0896-9205 • E-ISSN: 1569-1632 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/08969205241304790 |
| OpenAlex | W4405535394 |
| Language | EN |
| Citations received | 4 |
| References cited | 36 |
Domestic work in Colombia has historically been undervalued and unpaid, with informality continuing to rise despite legal efforts to dignify it, such as the ratification of ILO C189. In this context, domestic work gig platforms have emerged as a source of formal employment. Unlike most gig economy models, these platforms operate as agencies that directly hire workers, ensuring key conditions like stable income and social security. However, gaps remain in understanding the algorithmic design of these platforms. Through an ethnographic study of one domestic work platform interface called Hogaru and semi-structured interviews with workers and customers, we examine algorithmic governance and its impact on domestic workers' experiences, particularly concerning employment and social relations. Our research focuses on the platform's matching system, ranking, and pricing mechanisms. We conclude with implications for designing more effective and equitable platforms, specifically tailored to the unique context of Latin America
Corporate governance · Economics · Management · Political science · Politics · Public relations · Ratification · Sociology · Digital Economy and Work Transformation · Engineering · Law · Sharing Economy and Platforms · Taxation and Compliance Studies
Working with Machines
The Black Box Society
Labor and Monopoly Capital
Women in the gig economy
Positives outweighing negatives
Technolegal Expulsions
Domestic Work and the Gig Economy in South Africa
Slaves to Technology
The cultural work of microwork
The quantified self
Trusted strangers
A social reproduction analysis of digital care platform work
Sweeping up decent work
Socio-Labour Inclusion of Low-Income Women in the Digital Economy
Theorising the gig economy and home-based service work
Platform labor
Labour process theory and the gig economy
Historians, Social Scientists, Servants, and Domestic Workers
Algorithms as culture
Nosotras de robot no tenemos nada
The Gig Economy
Hidden transcripts of the gig economy
Hiring as Cultural Matching
"Platformization" beyond the Point of Production
A Sociology of Quantification
Situating platform gig economy in the formal subsumption of reproductive labor
What Should an Anthropology of Algorithms Do
The Society of Algorithms
| Unique citing works | 4 |
|---|---|
| Citations per year | 4 |
| Citation span | 2025 - 2026 (2) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 4 |