Workplace resistance in an Irish call centre
Slammin', Scammin' Smokin' An' Leavin
Bibliographic Data
| ID | 2372989 |
|---|---|
| Authors | Kate Mulholland (Grasmere Avenue, Coventry, CV3 6AY, UK, corresponding author) |
| Year | 2004 |
| Volume | 18 |
| Issue | 4 |
| Pages | 709-724 |
| Publication date | 2004-12-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Work Employment and Society (JOURNAL) |
| Journal identifiers | ISSN: 0950-0170 • E-ISSN: 1469-8722 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/0950017004048691 |
| OpenAlex | W2061888140 |
| Language | EN |
| Citations received | 65 |
| References cited | 24 |
This article examines workplace conflict in an Irish call centre. It criticizes managerial and post-structural accounts of resistance for failing to see that workplace conflict continues to be located in structural issues, such as the employment relationship, making pay, productivity and work intensification the source of conflict. In adopting Martinez Lucio and Stewart's (1997) notion of the collective worker, the article will show that in subordinated work conditions, workers engage in a recipe of informal collective practices that are organically borne out of their daily work experiences
Call centre · Economic growth · Economics · Irish · Political science · Productivity · Public relations · Resistance (ecology · Sociology · Work (physics · Emotional Labor in Professions · Employment and Welfare Studies · Engineering · Labor Movements and Unions · Law
Olhar Sobre as Mudanças Curriculares E Pedagógicas
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Fieldwork Overview
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Africa’s New Digital Connectivity and Economic Change
Futures of work
Hopes and Realities of the Digital
Resilience, Reworking, and Resistance
Economic Geographies of Digital Work in Africa
Widerstand im Arbeitsprozess
Orange-Collar Labor
Language as Resource in the Globalized New Economy
Resisting Call Centre Work
Sujetos por su resistencia. Análisis sociológico de una experiencia de trabajo bajo el sistema de producción por micromovimientos (Subjection and Resistance. A Sociological Analysis of a Work Experience under the System of Production through Micromovements)
Parea non servin
Student workers as proto-workers
Una aproximación teórica al fundamento de las resistencias en la relación capital-trabajo
Call Centre
Understanding the Post‐Industrial Assembly Line
Marketing, management and performance
Rolling with the punches
Emotional labour and the living personality at work
What’s on the Line
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Black box or hidden abode? The expansion and exposure of platform work managerialism
Women's Occupational Trends in the Irish Economy
Nowhere else sells bliss like this’
Misuser Inventions and the Invention of the Misuser
Working the Phones
Take This Job and
The Incomplete Transmutation of Feeling
Get paid, get out’
Because I need somewhere to vent’
Language put to Work
Ideology at work
That type of thing does give you a boost”
Neither presencing nor absencing
The rise of global work
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Narratives of “good care” at hospitals in Turkey
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Language, commodification and labour
Critical intercultural impoliteness
Aspectos da resistência na atividade docente
Re-embedding agency at the workplace scale
The Alienated Heart
Emotion Detectors, Answering Machines, and E-Unions
Quand légitimité rime avec productivité
Jamie Woodcock, Working the Phones
Les dimensions cachées du travail en open space
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The Commodification of Language
Manufacturing Consent
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'Fun and surveillance'
The Discovery of Grounded Theory
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Fordism and Flexibility
The Research Act
Workplaces of the Future
Beyond bureaucracy? Work organization in call centres
‘An assembly line in the head’
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| Unique citing works | 65 |
|---|---|
| Citations per year | 3,25 |
| Citation span | 2006 - 2026 (21) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 64 |