The weakest link? Product market strategies, skill and pay in the hotel industry
Bibliographic Data
| ID | 2373682 |
|---|---|
| Authors | Caroline Lloyd (0000-0003-2624-8031, Cardiff University), Chris Warhurst (0000-0003-1432-1262, The University of Sydney), Eli Dutton (University of Strathclyde) |
| Year | 2013 |
| Volume | 27 |
| Issue | 2 |
| Pages | 254-271 |
| Publication date | 2013-04-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Work Employment and Society (JOURNAL) |
| Journal identifiers | ISSN: 0950-0170 • E-ISSN: 1469-8722 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/0950017012460310 |
| OpenAlex | W2120131569 |
| Language | EN |
| Citations received | 13 |
| References cited | 26 |
There is a widely held assumption that product market strategies, skill and pay are linked. Supportive evidence is typically drawn from manufacturing and using quantitative analyses. Emergent research of the link in services is ambivalent and has methodological limitations. This article addresses this weakness. It compares the skills and pay of room attendants in upper and mid-market hotels using qualitative research. It finds that the link is weak, even decoupled. The findings suggest a reconceptualization is needed of the link in services and that interventions other than product market re-positioning are needed to deliver higher skills and better pay
Ambivalence · Business · Economics · Industrial organization · Link (geometry · Microeconomics · New product development · Product (mathematics · Product market · Psychological intervention · Qualitative research · Sociology · Computer Science · Gender Diversity and Inequality · Hospitality and Tourism Education · Management and Organizational Studies · Psychology · Marketing
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Deregulation and institutional conversion in the Greek hotel industry
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Multidimensionality of HRD in small tourism firms
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Productivity, Machinery and Skills
On the 'Political Economy of Skill
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Under the clean surface
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| Unique citing works | 13 |
|---|---|
| Citations per year | 1,3 |
| Citation span | 2016 - 2025 (10) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 13 |