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Resumo

This study examined the impact of lecturer incivility on students in Vietnam and the moderating role of social support in academic settings. Using a quantitative approach, surveys were conducted among 1,158 students in Ho Chi Minh City who regularly faced lecturer incivility. Results showed a significant link between lecturer incivility and decreased academic performance (β = .123) and self-efficacy (β = −.354), but not with emotional exhaustion. Student performance was also directly influenced by self-efficacy (β = .451). Furthermore, the effect of lecturer incivility on self-efficacy was moderated by support from friends (β = −.103) and significant others (β = −.061), but not from family. This study highlights the importance of addressing lecturer incivility and the unique role of social support in higher education.

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