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Teetering at the Top of the Ladder

The Experience of Citizen Group Participants in Alternative Dispute Resolution Processes

Bibliographic Data

ID2516172
AuthorsJulia M Wondolleck (University of Michigan), Nancy J Manring (Ohio University), James E Crowfoot (Antioch College)
Year1996
Volume39
Issue2
Pages249-262
Publication date1996-06-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueSociological Perspectives (JOURNAL)
Journal identifiersISSN: 0731-1214 • E-ISSN: 1533-8673
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.2307/1389311
OpenAlexW2011777474
LanguageEN
Citations received20
References cited4

Citizen groups that participate in alternative dispute resolution processes have overcome many of the barriers described in Sherry Arnstein's classic article, 'A Ladder of Citizen Participation.' A well-structured collaborative process can remedy some of the imbalances and other stumbling blocks inherent in traditional forums, broadening the issues considered as well as the potential solutions. At the top of the ladder, there exists a three-runged extension of choices. First citizens must make the strategic choice whether or not to participate in the dispute resolution process. Second, if they choose to participate, citizens must then determine how to do so effectively. Citizen representatives can significantly influence the outcome of a negotiation if they pay attention to the critical components comprising the dispute settlement process and ensure that these are satisfactory at the outset. They must also maintain effective communication with their constituencies. At the third rung, citizen groups confront the need for continued involvement, both to ensure implementation of any agreements reached, as well as to capitalize on the productive working relationships and opportunities for further influence provided by their participation in this process

Alternative dispute resolution · Business · Dispute mechanism · Dispute resolution · Economics · Law and economics · Microeconomics · Negotiation · Political science · Public relations · Sociology · Computer Science · Dispute Resolution and Class Actions · Law · Public Administration

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Unique citing works20
Citations per year0.77
Citation span2000 - 2024 (25)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 19

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