Using Conflict Management in Improving Owners and Contractors Relationship Quality in the Construction Industry
The Mediation Role of Trust
Bibliographic Data
| ID | 3258337 |
|---|---|
| Authors | Kolawole Iyiola (0000-0001-5167-6498, Cyprus International University), Husam Rjoub (0000-0001-6536-8971, Cyprus International University, corresponding author) |
| Year | 2020 |
| Volume | 10 |
| Issue | 1 |
| Publication date | 2020-01-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | SAGE Open (JOURNAL) |
| Journal identifiers | ISSN: 2158-2440 • E-ISSN: 2158-2440 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/2158244019898834 |
| OpenAlex | W2999710880 |
| Language | EN |
| Citations received | 3 |
| References cited | 87 |
This study investigates conflict management climate as perceived by the owners and contractors significantly affect trust and relationship quality in the Nigerian construction industry. This empirical study also assesses trust as a mediator between conflict management climate and relationship quality. Data gathered from 426 owners and contractors employees in the Nigerian construction industry were used to verify the abovementioned relationships via structural equation modeling. The results show that conflict management climate significantly predicted trust and relationship quality. Trust significantly predicted relationship quality and partially mediates the relationship between conflict management climate and relationship quality. This study contributes to theory within this research by showing trust and relationship quality is significantly affected when owners and contractors are aware of the conflict management climate. The study offers important practical implications for managing conflict management between owners and contractors in the construction industry. Insights into future research directions are also documented
Business · Conflict management · Construction industry · Mediation · Political science · Public relations · Quality management · Role conflict · Structural equation modeling · BIM and Construction Integration · Computer Science · Conflict Management and Negotiation · Construction Project Management and Performance · Engineering · Psychology · Social Psychology · Marketing
Teacher's Corner
Conceptualizing and Measuring Organizational and Psychological Climate
A Multilevel Model of Safety Climate
Models of Interpersonal Trust Development
The Effect of Varying Degrees of Nonnormality in Structural Equation Modeling
Developing Buyer-Seller Relationships
Task versus relationship conflict, team performance, and team member satisfaction
The Commitment-Trust Theory of Relationship Marketing
Common method biases in behavioral research
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Developing a Forced-Choice Measure of Conflict-Handling Behavior
Toward a Theory of Managing Organizational Conflict
Conflict Management Style
Trust across borders
Constructively Managing Conflicts in Organizations
Characteristics of protracted, intractable conflict
Leadership styles and group organizational citizenship behavior across cultures
On temporary organizations
Improving frontline service employees' innovative behavior using conflict management in the hospitality industry
Resisting the temptation to compete
The effects of personality and situational variables on behavioral trust
The moderator–mediator variable distinction in social psychological research
The moderator-mediator variable distinction in social psychological research
| Citations per year | 1 |
|---|---|
| Citation span | 2023 - 2024 (2) |
| Highly cited | No |