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Co-creation of value in higher education

Using Social Network Marketing in the Recruitment of Students

Bibliographic Data

ID4545216
AuthorsAsle Fagerstrøm (0000-0002-8854-1658), Gheorghita Ghinea (0000-0003-2578-5580, Brunel University of London)
Year2013
Volume35
Issue1
Pages45-53
Publication date2013-02-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueJournal of Higher Education Policy and Management (JOURNAL)
Journal identifiersISSN: 1360-080X • E-ISSN: 1469-9508
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/1360080x.2013.748524
OpenAlexW2095060413
LanguageEN
Citations received9
References cited16

A social network recruitment campaign was prepared where applicants for information technology bachelor studies at a Norwegian university college were invited to join a Facebook group related to the subject of interest. Each Facebook group was assigned a contact person who received training to facilitate activities and in answering questions from the applicants. Analysis of the dialogues on the Facebook groups indicates value creation between the applicant and the university college, and between applicants. Furthermore, results from the campaign showed that the conversion rate for applicants who apply for a Facebook group was 88.8 per cent, which is significant higher than for those who did not apply for a Facebook group (43.3 per cent). We will argue that social network marketing in higher education gives a great opportunity to replace the passive view of customers with an active view in which applicants are invited to use their own initiatives rather than simply react to predetermined marketing activities

Bachelor · Business · Higher education · Library science · Medical education · Norwegian · Political science · Public relations · Social media · Social network (sociolinguistics · Sociology · Subject (documents · Value (mathematics · Computer Science · Digital Marketing and Social Media · Knowledge Management and Sharing · Medicine · Psychology · Service and Product Innovation · Marketing

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Unique citing works9
Citations per year1,29
Citation span2019 - 2024 (6)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 9

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