The Quality Culture Inventory
A Comprehensive Approach Towards Measuring Quality Culture in Higher Education
Bibliographic Data
| ID | 4998385 |
|---|---|
| Authors | Christine Hildesheim (Heidelberg University, corresponding author), Karlheinz Sonntag (Heidelberg University) |
| Year | 2020 |
| Volume | 45 |
| Issue | 4 |
| Pages | 892-908 |
| Publication date | 2020-04-02 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Studies in Higher Education (JOURNAL) |
| Journal identifiers | ISSN: 0307-5079 • E-ISSN: 1470-174X |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/03075079.2019.1672639 |
| OpenAlex | W2979651390 |
| Language | EN |
| Citations received | 12 |
| References cited | 25 |
Quality assurance and quality development represent central challenges of higher education institutions (HEIs). In this context, the term quality culture has gained increasing attention. Quality culture refers to an organizational culture, which emphasizes the importance of continuous quality improvement, shared attitudes, and commitment towards quality. Despite growing discussion of quality culture, sound empirical approaches that capture this key construct have not been developed systematically. Therefore, we developed the ‘Quality Culture Inventory’ (QCI), which represents a comprehensive approach to operationalizing quality culture in HEIs. In a first step, this paper summarizes the development and empirical validation of the QCI, which comprises six dimensions (e.g. quality-oriented commitment, leadership, and communication). In a second step, relationships between the QCI dimensions and several potential outcome measures (e.g. job satisfaction) are reported. The QCI allows HEIs to evaluate their current state of quality culture based on empirical evidence and develop target-oriented recommendations for quality improvement
Business · Empirical research · Epistemology · Higher education · Knowledge management · Management science · Operationalization · Organizational culture · Political science · Process management · Public relations · Quality assurance · Quality management · Sociology · Total quality management · Computer Science · Engineering · Higher Education Governance and Development · Psychology · Marketing
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Edutainment, Gamification and Nutritional Education
Developing quality culture in higher education in Taiwan
Organizational culture and educational aspirations of tribal students in higher education
Inequality beneath the surface
| Citations per year | 2.4 |
|---|---|
| Citation span | 2021 - 2025 (5) |
| Highly cited | No |