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Imaginaries of better administration

Renegotiating the relationship between citizens and digital public power

Bibliographic Data

ID5260481
AuthorsTerhi Esko (0000-0003-2387-079X, University of Helsinki, corresponding author), Riikka Koulu (0000-0002-1298-2406, University of Helsinki)
Year2023
Volume10
Issue1
Publication date2023-01-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueBig Data & Society (JOURNAL)
Journal identifiersISSN: 2053-9517 • E-ISSN: 2053-9517
PublisherSAGE Publications Inc (PUBLISHER)
DOI10.1177/20539517231164113
OpenAlexW4328024597
LanguageEN
Citations received11
References cited32

This article investigates future visions of digital public administration as they appear within a particular regulatory process that aims to enable automated decision-making (ADM) in public administration in Finland. By drawing on science and technology studies, public administration studies, and socio-legal studies we analyze law in the making and identify four imaginaries of public digital administration: understandable administration, self-monitoring administration, adaptive administration, and responsible administration. We argue that digital administration is seen from the perspective of public authorities serving their current needs of legitimizing existing automation practices. While technology is pictured as unproblematic, the citizen perspective is missing. We conclude that the absence of an in-depth understanding of the diverse needs of citizens raises the question whether the relationship between public power and citizens is becoming a one-way street despite of the public administration ideals that express values of citizen engagement

Political science · Professional administration · Public relations · Sociology · Vision · Computer Science · E-Government and Public Services · Information Systems Theories and Implementation · Law · Privacy, Security, and Data Protection · Public Administration

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Unique citing works11
Citations per year11
Citation span2025 - 2026 (2)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 10

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