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Wicked Problems

Implications for Public Policy and Management

Bibliographic Data

ID5772004
AuthorsBessie Head (0000-0002-9915-0628, University of Queensland, St Lucia, Australia), Jonathan Alford (0009-0006-0195-4414, The University of Melbourne), John Alford (University of Melbourne, Victoria, Australia)
Year2013
Volume47
Issue6
Pages711-739
Publication date2013-03-28
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueAdministration & Society (JOURNAL)
Journal identifiersISSN: 0095-3997 • E-ISSN: 1552-3039
PublisherSAGE Publishing (PUBLISHER • US)
DOI10.1177/0095399713481601
OpenAlexW2001330817
LanguageEN
Citations received436
References cited72

The concept of "wicked problems" has attracted increasing focus in policy research, but the implications for public organizations have received less attention. This article examines the main organizational and cognitive dimensions emerging from the research literature on wicked problems. We identify several recent approaches to addressing problem complexity and stakeholder divergence based on the literatures on systems thinking, collaboration and coordination, and the adaptive leadership roles of public leaders and managers. We raise some challenges for public management in some key functional areas of government-strategy making, organizational design, people management, and performance measurement. We argue that provisional solutions can be developed, despite the difficulties of reforming governance processes to address wicked problems more effectively

Divergence (linguistics · Systems thinking · Wicked problem · Complex Systems and Decision Making · Construction Project Management and Performance · Public Policy and Administration Research

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Unique citing works436
Citations per year36,33
Citation span2014 - 2026 (13)
Citation velocitycurrent
Highly citedYes
Citation typesNeutral: 427

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