Anticipating Connectivity in (UX) Design Practices

Reframing Challenges by Introducing Theory Cards

Bibliographic Data

ID5948810
AuthorsMette Gislev Kjærsgaard (0000-0001-7978-1943, University of Southern Denmark, corresponding author), Wafa Said Mosleh (0000-0002-1218-6477, University of Southern Denmark, corresponding author), Jacob Buur (0000-0002-3320-1031, University of Southern Denmark, corresponding author), Jessica Sorenson (0000-0002-7402-2347, University of Southern Denmark, corresponding author)
Year2021
Volume2021
Issue1
Pages159-173
Publication date2021-11-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueEthnographic Praxis in Industry Conference Proceedings (CONFERENCE)
Journal identifiersISSN: 1559-890X • E-ISSN: 1559-8918
PublisherWiley (PUBLISHER • GB)
DOI10.1111/epic.12065
OpenAlexW4200412818
LanguageEN
Citations received1
References cited20

This paper presents a design anthropological study with User Experience design departments from five large companies in Denmark, ranging from manufacturers of medical equipment through toys to control systems for industrial infrastructures We explore the challenges they face as products, services, and user research are increasingly connected. Our research shows that current methods, development processes, and organizational structures do not sufficiently support User Experience design teams in dealing with emerging design and organizational challenges that follow from increased digitalization. As a result, UX designers are struggling to anticipate the future of product interaction, user data, and their organizational role. In this paper, we explore how playing with theoretical concepts and introducing a new vocabulary may facilitate fundamental shifts in perspective necessary to instigate change. We deploy 'theory cards' in an experiment with one of the companies to see if theories might serve as instruments for seeing field material and design problems in ways more supportive for future design endeavours

Business · Cognitive reframing · Design Science · Designtheory · Experience design · Field (mathematics · Human–computer interaction · Knowledge management · Perspective (graphical · Process management · Product (mathematics · Product design · User experience design · Computer Science · Design Education and Practice · Information Systems Theories and Implementation · Innovative Human-Technology Interaction · Psychology

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