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Generational Differences and Covid-19

Positive Interactions in Virtual Workplaces

Bibliographic Data

ID6080599
AuthorsMichael Urick, Michael J Urick (Saint Vincent College, corresponding author)
Year2020
Volume18
Issue4
Pages379-398
Publication date2020-10-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueJournal of Intergenerational Relationships (JOURNAL)
Journal identifiersISSN: 1535-0770 • E-ISSN: 1535-0932
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/15350770.2020.1818662
OpenAlexW3083887174
LanguageEN
Citations received6
References cited75

In light of the COVID-19 pandemic which caused many businesses around the world to move to online or virtual workplaces (Center for Disease Control, 2020), intergenerational tensions may be exacerbated leading to communication breakdowns. There are many challenges in moving an intergenerational workplace online such as an overreliance on generational labels in guiding interactions, negative perceptions of technology usage of particular age groups, and biased perspectives regarding different age groups' willingness to change. A resulting potential lack of intergenerational interactions will cause a breakdown in knowledge transfer as well as less efficient and productive workplaces (Urick, 2019). This paper analyzes online workplaces through the lens of generational research to provide recommendations related to social identity/self-categorization theories, transformational leadership, change management, goal setting theory, and knowledge transfer. These recommendations encourage positive online intergenerational interactions so that organizations can continue as closely to "business as usual" despite being thrust into a crisis

Business · Categorization · Pandemic · Perception · Political science · Public relations · Social media · Transformational leadership · Cultural Differences and Values · Generational Differences and Trends · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology

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Unique citing works6
Citations per year1,2
Citation span2021 - 2025 (5)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 6

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