Training service providers to work effectively with interpreters through educational videos
A qualitative study
Bibliographic Data
To ensure the quality of interpreter-mediated encounters, not only interpreters but also service providers need to be trained. However, most of them lack adequate training. This study aimed to evaluate educational videos as a (self-)learning tool with which to train service providers to work with interpreters. Eight educational videos were developed in a multi-stage evidence-based process. For the evaluation, semi-structured interviews with 32 service providers across settings and 12 experts in the field of interpreting were conducted in Switzerland and Germany. The interviews were audio recorded, transcribed verbatim, and analyzed using a structuring content analysis approach. Service providers described an increase in their knowledge (e.g. of the complexity of interpreter-mediated encounters, potential challenges, and how to deal with them appropriately) and confidence (e.g. reduced inhibitions about working with interpreters, perceived permission to feel insecure, and encouragement to deal with problematic situations in an interpreter-mediated encounter). However, the need for hands-on practice limits the effectiveness of the educational videos as a standalone (self-)learning tool, as noted in particular by the experts. It is recommended that they be used in combination with other methods, such as face-to-face training, which provide opportunities for hands-on practice. Nonetheless, the videos can be considered a low-threshold and initial (self-)learning tool with which to increase service providers’ competence in working with interpreters
Competence (human resources · Interpreter · Medical education · Service (business · Service provider · Computer Science · Emergency and Acute Care Studies · Interpreting and Communication in Healthcare · Language, Discourse, Communication Strategies · Medicine · Psychology · Social Psychology
Community Interpreting
Qualitative Text Analysis
The Routledge Handbook of Interpreting
Implications of Language Barriers for Healthcare
Effects of limited English proficiency and physician language on health care comprehension
Limited English proficiency as a barrier to mental health service use
Do Professional Interpreters Improve Clinical Care for Patients with Limited English Proficiency? A Systematic Review of the Literature
Research design
Sampling for qualitative research
Consolidated criteria for reporting qualitative research (Coreq)
Die Qualität qualitativer Daten
Language, culture, and task shifting – an emerging challenge for global mental health
Teaching Medical Students How to Use Interpreters
Team Effort – Training Therapists to Work with Interpreters as a Collaborative Team
Effects of length of stay and language proficiency on health care experiences among Immigrants in Canada and the United States
The potential consequences of informal interpreting practices for assessment of patients in a South African psychiatric hospital
Mediating words, mediating worlds
| Unique citing works | 3 |
|---|---|
| Citations per year | 1,5 |
| Citation span | 2024 - 2026 (3) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 3 |