The Performance and Development of Deliberative Routines
A Practice-Based Ethnographic Study
Bibliographic Data
| ID | 6295129 |
|---|---|
| Authors | E Lianne Visser (0000-0003-0590-7237, Leiden University), Merlijn Van Hulst (0000-0002-8698-5685, Tilburg University, corresponding author) |
| Year | 2024 |
| Volume | 34 |
| Issue | 1 |
| Pages | 92-104 |
| Publication date | 2024-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Public Administration Research and Theory (JOURNAL) |
| Journal identifiers | ISSN: 1053-1858 • E-ISSN: 1477-9803 |
| Publisher | Oxford University Press (OUP) (PUBLISHER) |
| DOI | 10.1093/jopart/muad006 |
| OpenAlex | W4366581775 |
| Language | EN |
| Citations received | 10 |
| References cited | 43 |
Deliberation is ubiquitous in street-level work. Scholars and practitioners increasingly promote it, as it has the potential to improve existing practices and procedures and provide customized, yet consistent, services. Little is known, however, about the situated performance of deliberation in street-level work. Drawing on Routine Dynamics Theory and based on an ethnographic study of street-level decision-making in child and family services in the Netherlands (including document analysis, ~300 hours of observations, and interviews in two teams in one organization), we uncover the performance of deliberative routines and their development over time. Demonstrating how contextual factors and the prioritization of particular ends play a role in these routines, we contribute to a better understanding of the dynamic and reflective performance of street-level deliberation. In addition, providing a more nuanced view of routines and elaborating on some possibilities for enabling management thereof, we contribute to a better understanding of the complex and iterative organization of street-level work
Business · Deliberation · Ethnography · Knowledge management · Political science · Politics · Prioritization · Process management · Public relations · Situated · Sociology · Work (physics · Computer Science · Engineering · Information Systems Theories and Implementation · Management and Organizational Studies · Public Policy and Administration Research
Reversing the Accountability Chain
Adaptive capacity and performance-based funding effectiveness
Enabling street-level work
Lost in translation how public managers across hierarchical levels shape customization depending on their managerial or professional identity
Crossing boundaries at the frontline
Between breaking and restoring boundaries
Visualizing Qualitative Research
Permanently provisional
Abductive analysis in qualitative research
Breaking the rules, but for whom? How client characteristics affect frontline professionals’ prosocial rule-breaking behavior
Studying Everyday Organizational Life
Reading and Writing as Method
Organized Discretion
Discretion and Street-Level Practice
How to prove, how to interpret and what to do? Uncertainty experiences of street-level tax officials
Accountability in Street-Level Organizations
Plans and situated actions
When the State Meets the Street
Cops, Teachers, Counselors
Writing Ethnographic Fieldnotes
Coping During Public Service Delivery
Legal Accountability in the Service‐Based Welfare State
Professional Networks and Street-Level Performance
From Poker Games to Kitchen Tables
The Theory of Street-Level Bureaucracy
The Space before Action
Foundations of Relating
Naturalistic inquiry
Enhancing responsiveness and consistency
Understanding Street‐Level Bureaucrats' Decision Making
Repairing the State
Discretion of the Future
Reflections on Street‐Level Bureaucracy
Mind the Gap
Race, Respect, and Red Tape
Moving Beyond Discretion and Outcomes
The Organization of Discipline
Deliberation and Deliberative Organizational Routines in Frontline Decision-Making
Street-Level Management
How street‐level bureaucrats become policy entrepreneurs
The Case for Comparative Ethnography
Qualitative Data Analysis
Grounded theory research
| Unique citing works | 10 |
|---|---|
| Citations per year | 3,33 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 10 |