Who Is in Charge? The Provision of Informal Personal Resources at the Street Level
Bibliographic Data
| ID | 6295281 |
|---|---|
| Authors | Einat Lavee (0000-0001-7668-6641, University of Haifa, corresponding author) |
| Year | 2021 |
| Volume | 31 |
| Issue | 1 |
| Pages | 4-20 |
| Publication date | 2021-02-04 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Public Administration Research and Theory (JOURNAL) |
| Journal identifiers | ISSN: 1053-1858 • E-ISSN: 1477-9803 |
| Publisher | Oxford University Press (OUP) (PUBLISHER) |
| DOI | 10.1093/jopart/muaa025 |
| OpenAlex | W3033865438 |
| Language | EN |
| Citations received | 59 |
| References cited | 52 |
Street-level bureaucrats (SLBs) nowadays provide services under conditions of increased demand for public services coupled with scarcer financial resources. The literature that focuses on how workers adapt to this situation mainly examines their provision of formal resources as part of their job. What researchers have not systematically examined is the delivery of informal personal resources (IFRs) by street-level workers to clients. Understanding the provision of IFRs is particularly important when “no one is fully in charge” of public services. Drawing on 214 in-depth qualitative interviews with SLBs who provide education, health, and welfare services in the public sector in Israel, we found a remarkable range of IFRs they provided to clients. We also found that four main factors influencing the provision of IFRs: lack of formal resources; professional commitment; managerial encouragement; and a work environment whose values combine old and new approaches to public service. The findings contribute to the public administration literature by exposing how public service function in a somewhat vague reality, and they contribute to the SLB literature by highlighting the unrecognized component of informal service provision
Business · Economics · Function (biology · Political science · Public relations · Public sector · Service (business · Service delivery framework · Welfare · Work (physics · Employment and Welfare Studies · Homelessness and Social Issues · Public Policy and Administration Research · Marketing
Migration and Integration in a Post-Pandemic World
Policy Entrepreneurship at the Street Level
The impact of collective performance-related pay on street-level bureaucrats’ performance and clients’ outcomes
A street-level policy entrepreneur's perspective for bridging public policy and school principalship
Coping under fire
How client characteristics cause extra-role behaviours in public service
Death anxiety among street-level bureaucrats
Playing defence
How do different organizational influences lead street-level workers to move towards clients? A comparison of care services for the elderly in Germany and Israel
A critical perspective on social services’ organizational boundaries
Handling in the frontline
“Nobody wants to be a dead hero”
Policy improvisation
Why Active Representation Varies
Coerced Volunteering
How Accountability Shapes Change-Oriented OCB
The Hidden Tier of Social Services
Street-level bureaucrats’ cognitive coping during public service delivery
Public Management’s Problems are Legal Problems
Equity and equality in street-level public service delivery
Do Institutions Make Street‐Level Bureaucrats Prosocial? Agent‐Based Evidence Shows That New Public Management Does Not
Why we need to study street‐level policy entrepreneurs
Implementing mass policy amid social inequality
Governmental Response to Crises and Its Implications for Street-Level Implementation
When hidden politics become visible
You get a completely different feeling’ – an empirical exploration of emotions and their functions in digital frontline work
The encounter between professional and cultural values of social workers in the Arab sector in Israel
Conceptualizing critical practice in social work
Revisiting coping mechanisms on the street-level
Between breaking and restoring boundaries
Governance in layers
Invisible work at work and the reproduction of gendered social service organizations
An Exploratory Examination of the Relationship Between Trust and Street-Level Bureaucrats’ Willingness to Risk Their Lives for Others
Procedural Justice and the Unintended Role of Street-Level Bureaucrats in Prompting Citizens to Act as Vigilantes
Walking the Talk of Social Equity? Street-Level Bureaucrats’ Decisionmaking About the Provision of Personal Resources
Although Burdened, Do We Need to Do More?” Street-Level Bureaucrats’ Organizational Citizenship Behaviors in Poverty Alleviation Policy Implementation
Does Public Accreditation Promote More State-Friendly Decisions at the Street Level
Coping Strategies and Policy Alienation Under Centralization and Performance Management
Categorizing care
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Street‐level bureaucrats and policy entrepreneurship
Negotiating psychological costs
The Bureaucratic Ethos in Street-Level Work
Implementing Proximate Welfare Programs in Weak Institutional Contexts
Street‐level bureaucrats' perceptions of “the job
Alone in the campaign
Varieties of welfare markets from a street‐level perspective
Is stress among street‐level bureaucrats associated with experiences of administrative burden among clients? A multilevel study of the Danish unemployment sector
Repairing the State
Theorizing reactive policy entrepreneurship
Thanks, but No Thanks
Assessments of Digital Client Representations
Deliberation and Deliberative Organizational Routines in Frontline Decision-Making
On the Frontline of Global Inequalities
Latent Hybridity in Administrative Crisis Management
Not separate, but certainly unequal
Political attacks and the undermining of the bureaucracy
Politicians’ involvement in street-level policy implementation
I Can't Get Ahold of Them
The New Public Governance?
A Public Service Gap
Financial crisis, austerity, and health in Europe
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The theory of planned behavior
The New Welfare Bureaucrats
Cuts and reforms — Public services as we move into a new era
Social workers' emotional labour with families in poverty
Coping During Public Service Delivery
The Political Economy of Public Values
Reconfiguring Professional Work
Organisational Rules and Discretion in Adult Social Work
When the Clients Can Choose
Explaining the Willingness of Public Professionals to Implement Public Policies
Reinforcing public responsibility? Influences and practices in street‐level bureaucrats' engagement in policy design
Is Output Performance All About the Resources? A Fuzzy‐set Qualitative Comparative Analysis of Street‐level Bureaucrats in Switzerland
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Compulsory Citizenship Behavior
Moral Panic and Neo-Liberalism
Naturalistic inquiry
Street Level‐Bureaucracy
The Implementation of Welfare Reform Policy
Public Value Governance
Public Service Motivation Research
The Motivational Bases of Public Service
Reframing Democracy
Mind the Gap
Race, Respect, and Red Tape
Accountable Agents
The Necessity of Discretion
The Organization of Discipline
For-Profit Welfare
Public Service Sector
State Agent or Citizen Agent
Policy Work
Serving many masters
With Good Cause
Street-Level Bureaucracy and Public Accountability
Critical Analysis of Strategies for Determining Rigor in Qualitative Inquiry
Neighborhood Institutions as Resource Brokers
Coding In-depth Semistructured Interviews
Challenging Dualism
| Unique citing works | 59 |
|---|---|
| Citations per year | 9,83 |
| Citation span | 2020 - 2026 (7) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 59 |