Street‐level bureaucrats' perceptions of “the job
Deviation from professional particularities and micro creation of public value
Bibliographic Data
| ID | 6446531 |
|---|---|
| Authors | Einat Lavee (0000-0001-7668-6641, Department of Human Services Interdisciplinary Center for the Study of Poverty and Social Exclusion, University of Haifa Haifa Israel, corresponding author), Galia Cohen (0000-0002-5364-9925, Department of Public Administration School of Criminology, Criminal Justice and Public Administration, College of Liberal and Fine Arts, Tarleton State University Stephenville Texas USA) |
| Year | 2024 |
| Volume | 103 |
| Issue | 1 |
| Pages | 335-353 |
| Publication date | 2024-08-08 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Public Administration (JOURNAL) |
| Journal identifiers | ISSN: 0033-3298 • E-ISSN: 1467-9299 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/padm.13025 |
| OpenAlex | W4401471812 |
| Language | EN |
| Citations received | 14 |
| References cited | 68 |
The implementation work of street‐level bureaucrats (SLBs) is becoming more complex due to concurrent imperatives. While previous research has focused on SLBs' discretion decisions and coping strategies, this study adds to existing literature by suggesting that their perceptions of “the job” are changing. Drawing on in‐depth interviews with 87 US police officers, we found that SLBs are influenced by the great emphasis on public value, understanding their job in terms of assuming general responsibility for citizens, as public representatives. They adopt various strategies to respond to citizens' needs, providing a vast range of services that deviate from their traditional job. We conclude that SLBs work constantly, formally and informally, to effectively address what is good for the public, in ways that go beyond their professional particularities. We argue that such a broader perspective requires public administration scholars to consider more critically the expanded job perceptions, manifested in expanded professional responsibility
Perception · Political science · Public relations · Public value · Sociology · Statistics · Value (mathematics · Labor Movements and Unions · Management and Organizational Studies · Mathematics · Psychology · Public Administration · Public Policy and Administration Research
Health insurance policy enforcement and catastrophic health expenditure
Borderland Security
Street‐Level Bureaucrats and Public Value Conflicts
Fairness Perception, Administrative Burden, and Social Welfare Participation
Discovering the labyrinth
‘We have parks that we bury people In’
Between breaking and restoring boundaries
The Pathologization of Women who have been Abused is a Criminal Act”
Cognitive Biases in Street‐Level Resolutions
Is It Going Above and Beyond or Breaking the Rules? How Clients' Identities, Perceived Deservingness, and Outcomes Affect Citizens' Judgments of Bureaucrats' Rule Decisions
Are you being served?” Evaluating the impact of training on police officers’ service orientation
Digging Deeper
Public management and street-level bureaucrats
Hearing diversity and inequality of emergency services
The Entrepreneurial Self
Professional Discretion in Welfare Services
Street‐Level Bureaucracy Theory
The New Public Governance?
Towards a multi-actor theory of public value co-creation
A Public Service Gap
Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion
Public Value Inside
From Private Choice to Public Value?
Discretion and the Quest for Controlled Freedom
Doing better with less
The Hidden Tier of Social Services
Cops, Teachers, Counselors
Street-Level Bureaucracy and the Analysis of Urban Reform
Policing Diverse People
Does de‐escalation training work
Racialization as a Way of Seeing
Coping During Public Service Delivery
Doing gender in public services
The Limits to Public Value, or Rescuing Responsible Government from the Platonic Guardians
Active representative bureaucracy, homogeneous organizational context, and deviation from official policy among street‐level bureaucrats
Public Administration Training in Basic Police Academies
We’re Not the Cure, We’re Just the Band-Aid”
An Exploratory Examination of the Relationship Between Trust and Street-Level Bureaucrats’ Willingness to Risk Their Lives for Others
How Culture Affects Street-Level Bureaucrats’ Bending the Rules in the Context of Informal Payments for Health Care
Public Service Motivation
Intensity, moderation, and the pressures of expectation
Public Values
Perceptions of the Frontline Craft
Reconfiguring Professional Work
When the Clients Can Choose
National Police Reform Commissions
Public‐Value Failure
Defining the Client in the Public Sector
Street‐level bureaucrats' emotional intelligence and its relation with their performance
Leading and recognizing public value
Reinforcing public responsibility? Influences and practices in street‐level bureaucrats' engagement in policy design
Beyond co‐production
Transferring emotional capital as coerced discretion
The co-production of public value in community development
Naturalistic inquiry
Deservingness at the frontline
Public accountability and auditing
Public Value Accounting
Public Value Governance
Culture Change Refined and Revitalized
Neoliberalism for the Common Good? Public Value Governance and the Downsizing of Democracy
How street‐level dilemmas and politics shape divergence
Mind the Gap
Race, Respect, and Red Tape
Moving Beyond Discretion and Outcomes
Which Clients are Deserving of Help? A Theoretical Model and Experimental Test
Who Is in Charge? The Provision of Informal Personal Resources at the Street Level
The Necessity of Discretion
The Professional Agency Narrative—Conceptualizing the Role of Professional Knowledge in Frontline Work
Street-Level Management
State Agent or Citizen Agent
Policy Work
The Belgian mental health reform
Serving many masters
The polity of implementation
Good listening
| Unique citing works | 14 |
|---|---|
| Citations per year | 7 |
| Citation span | 2024 - 2026 (3) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 14 |