Comprehensive Performance Assessment and Public Services Improvement in England? A Case Study of the Benefits Administration Service in Local Government
Bibliographic Data
| ID | 6302529 |
|---|---|
| Authors | Peter Murphy (0000-0001-8459-4448, Nottingham Trent University), Kirsten Greenhalgh, Martin Jones (0000-0002-4627-2293, Nottingham Trent University) |
| Year | 2011 |
| Volume | 37 |
| Issue | 6 |
| Pages | 579-599 |
| Publication date | 2011-12-01 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Local Government Studies (JOURNAL) |
| Journal identifiers | ISSN: 0300-3930 • E-ISSN: 1743-9388 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/03003930.2011.623160 |
| OpenAlex | W2068233380 |
| Language | EN |
| Citations received | 6 |
| References cited | 14 |
The purpose of this paper is to independently evaluate the impact of the Comprehensive Performance Assessment regime on one particular public service, namely the provision of Council Tax and Housing Benefits distributed by local authorities throughout the course of the regime. This service was assessed in every iteration of the CPA methodologies and it included one of the few key performance indicators (KPIs) where the definition of the performance indicator, the means of collection and the public reporting of its results, remained the same throughout the CPA period between 2002 and 2008
Administration (probate law · Business · Control (management · Economics · Government (linguistics · Isomorphism (crystallography · Local government · Management · New institutionalism · Performance indicator · Performance Management · Performance measurement · Political science · Politics · Public economics · Public service · Service (business · Housing, Finance, and Neoliberalism · Law · Political and Economic history of UK and US · Public Administration · Public Policy and Administration Research · Marketing
Does inter-municipal collaboration improve public service resilience? Evidence from local authorities in England
How High Should They Jump? An Empirical Method for Setting Municipal Financial Ratio Performance Benchmarks
Public Administration and the Integrity of the Electoral Process in British Elections
Regulating Public Services
Building the next model for intervention and turnaround in poorly performing local authorities in England
Identifying the determinants of electoral integrity and administration in advanced democracies
| Citations per year | 0.5 |
|---|---|
| Citation span | 2014 - 2023 (10) |
| Highly cited | No |