Expert Systems and the Public Provision of Welfare Benefit Advice
Bibliographic Data
| ID | 6326967 |
|---|---|
| Authors | Patrick Dawson (0000-0002-1214-885X, The University of Adelaide), Sarah Buckland (University of Surrey), Sarah Fay Buckland (0000-0002-4621-6574, University of Surrey), Nigel Gilbert (0000-0002-5937-2410, University of Surrey) |
| Year | 1990 |
| Volume | 18 |
| Issue | 1 |
| Pages | 43-54 |
| Publication date | 1990-01-01 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Policy & Politics (JOURNAL) |
| Journal identifiers | ISSN: 0305-5736 • E-ISSN: 1470-8442 |
| Publisher | Bristol University Press (PUBLISHER • GB) |
| DOI | 10.1332/030557390782454602 |
| OpenAlex | W2065233279 |
| Language | EN |
| Citations received | 4 |
At some stage during their lives most people will need information on welfare benefit entitlements and on the operation of the social security system in order to lodge a benefit claim. This article reports on the feasibility of using computers to provide benefit advice and support to the public, drawing on data from a study of potential users of a computer information system. The article concludes that expert systems technology could provide opportunities for developing welfare benefit advice systems which are easy to use and which can educate non-experts about social security administration and entitlement to wefare benefits
Advice (programming · Business · Economics · Entitlement (fair division · Internet privacy · Order (exchange · Political science · Public economics · Public relations · Social security · Social Welfare · Welfare · Agricultural risk and resilience · Computer Science · Financial Literacy, Pension, Retirement Analysis · Hungarian Social, Economic and Educational Studies · Law · Finance
| Citations per year | 0.11 |
|---|---|
| Citation span | 1988 - 1995 (8) |
| Highly cited | No |