The Pedagogy of Hospitableness
A Transformative Approach for Hospitality Workforce Development
Bibliographic Data
| ID | 7159635 |
|---|---|
| Authors | Anita Manfreda (0000-0002-5280-9229, Torrens University Australia, Adelaide, Australia, corresponding author), Antoine Bisson (0000-0003-1998-599X, Torrens University Australia, Adelaide, Australia), Cindy Lee (0000-0001-7423-7930, Torrens University Australia, Adelaide, Australia), Madalyn Scerri (Torrens University Australia, Adelaide, Australia), Madalyn A Scerri (0000-0002-2133-8217, Torrens University Australia), Given Angel Marcial (0009-0008-4453-1213, Torrens University Australia, Adelaide, Australia), Rajka Presbury (0000-0002-5448-2362, Torrens University Australia, Adelaide, Australia) |
| Year | 2025 |
| Volume | 49 |
| Issue | 8 |
| Pages | 1447-1461 |
| Publication date | 2025-11-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Hospitality & Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1096-3480 • E-ISSN: 1557-7554 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/10963480241302812 |
| OpenAlex | W4404325816 |
| Language | EN |
| Citations received | 3 |
| References cited | 54 |
The ability to deliver hospitable service is essential for hospitality professionals in tailoring authentic and emotionally resonant guest experiences. However, limited attention has been given to how such a Hospitable Service Mindset (HSM) can be developed in the current and future hospitality workforce. Grounded in Transformative Learning Theory (TLT) and through qualitative interviews with hospitality trainers and educators, this study proposes the “pedagogy of hospitableness,” a framework encompassing conditions and practices that trigger, support, amplify, and accelerate the development of an HSM across formal and informal learning settings. The findings contribute to the expansion and advancement of TLT through the integration of social and emotional dimensions and the emphasis on connectedness as a crucial element in transformative learning. The study also demonstrates the applicability of TLT in hospitality workforce development settings, providing insights for industry trainers and educators on effectively nurturing hospitableness
Business · Hospitality · Hospitality industry · Pedagogy · Political science · Sociology · Tourism · Transformative learning · Workforce · Hospitality and Tourism Education · Human Resource and Talent Management · Workplace Spirituality and Leadership · Marketing
Andragogy and Self‐Directed Learning
Covid-19’s impact on the hospitality workforce – new crisis or amplification of the norm?
Methodological rigour within a qualitative framework
What the Student Does
Transformative Learning
Role, play, and games
Volunteer tourism, transformative learning and its impacts on careers
Pandemic and Post-Pandemic Digital Pedagogy in Hospitality Education for Generations Z, Alpha, and Beyond
What Has Happened and What Will Drive Changes in Hospitality and Tourism Education
The Routledge Handbook of Hospitality Studies
Conceptual and design thinking for thematic analysis
The potential of transformative learning for sustainability transitions
Sample sizes for saturation in qualitative research
An update of transformative learning theory
A review of research into tourism work and employment
The philosophic practitioner
Remaking a case for Philosophic Practitioner education
The transformative tourism learning model
Tourist transformation
A conceptual validation of transformative learning theory
Applying Thematic Analysis to Education
Episodic Narrative Interview
Demonstrating Rigor Using Thematic Analysis
| Unique citing works | 3 |
|---|---|
| Citations per year | 3 |
| Citation span | 2025 - 2026 (2) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 3 |