Generational Perspectives on Responses to Abusive Supervision in the Hotel Industry
Bibliographic Data
| ID | 7159663 |
|---|---|
| Authors | Su-Ying Pan (0000-0003-0911-3741, Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Avenida Wai Long, Taipa, Macao, China), Zhouai Wang (0009-0008-6845-0645, Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Avenida Wai Long, Taipa, Macao, China, corresponding author), Meng Sun (0009-0003-4452-7939, Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Avenida Wai Long, Taipa, Macao, China) |
| Year | 2025 |
| Volume | 49 |
| Issue | 8 |
| Pages | 1462-1475 |
| Publication date | 2025-11-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Hospitality & Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1096-3480 • E-ISSN: 1557-7554 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/10963480251338231 |
| OpenAlex | W4409507596 |
| Language | EN |
| Citations received | 2 |
| References cited | 43 |
The literature on abusive supervision has utilized attribution theory to understand the relationship between other-condemning emotions and supervisor-directed deviance behaviors, as well as the relationship between self-conscious emotions and supervisor-directed organizational citizenship behaviors. However, employees’ reactions to abusive supervision are often varied, less intense, and not exclusively directed at the supervisor, especially among members of Generation Z. That is, instead of confronting the abusive supervisor, Generation Z employees are expected to exhibit passive work behaviors, such as quiet quitting and insubordination. Instead of seeking to please the abusive supervisor, Generation Z employees also may seek to improve their performance through impression management and feedback-seeking behaviors. This study employs a mixed-methods approach, including qualitative (Study 1), experimental (Study 2), and field-based (Study 3) methods, to test these ideas. This innovative research considers the contingent effect of generational differences on the abusive supervision process and empirically examines several unique characteristics of Generation Z
Abusive supervision · Advertising · Business · Hospitality industry · Hotel industry · Operations management · Political science · Tourism · Engineering · Psychology · Social Psychology · Workaholism, burnout, and well-being · Marketing
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| Citations per year | 2 |
|---|---|
| Citation span | 2025 - 2026 (2) |
| Highly cited | No |