Urban Policy Making and Subjective Service Evaluations
Are They Compatible
Bibliographic Data
| ID | 7361809 |
|---|---|
| Authors | Jeffrey L Brudney (0000-0003-1367-0866), Robert E England |
| Year | 1982 |
| Volume | 42 |
| Issue | 2 |
| Pages | 127-127 |
| Publication date | 1982-03-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Public Administration Review (JOURNAL) |
| Journal identifiers | ISSN: 0033-3352 • E-ISSN: 1540-6210 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.2307/975534 |
| OpenAlex | W2314885579 |
| Language | EN |
| Citations received | 55 |
| References cited | 4 |
1978). 15. The approach is spelled out in some detail in Bahl, Schroeder and Zorn, Government Revenue and Expenditure Forecasting: Dallas, Texas. 16. Note that there is no attempt to forecast future policy changes; this hesitancy to predict future political actions is, in general, the approach used in each of the major cities currently forecasting expenditures. See Bahl and Schroeder, Forecasting Local Government Budgets. 17. For an interesting discussion of these issues, in general, see Garry D. Brewer, Where the Twain Meet: Reconciling Science and Politics in Analysis, Policy Sciences, Vol. 13 (June 1981), pp. 269-279. 18. The City of Portland, Oregon further restricts this assumption by assuming that wage increases will not offset the previous year's purchasing power loss when inflation is above 8.0 percent. City of Portland, Bureau of Management and Budget, Preliminary Five Year Projection, Memorandum dated January 9, 1981, p. 8. 19. Although its forecasts were public, the approach used in New York City in the late 1970s was to include no increases in money wages in the projections other than those already included in multi-year union contracts. While the technique divulged no information of strategic value to the unions, it also greatly limited the reasonableness of the forecast results. 20. Indeed, William Ascher, Forecasting, An Appraisal for PolicyMakers and Planners (Baltimore: The Johns Hopkins University Press, 1978), p. 199, argues that the assumptions underlying a forecast are more important than choice of forecast methodology in determining forecast accuracy. 21. San Antonio Department of Budget and Research, City of San Antonio, Long-Range Financial Forecast, Fiscal Years 19811986 (San Antonio, Texas: December, 1980), pp. 10-14. San Antonio's document also issues repeated warnings to the reader that the projected budgetary shortfalls are not prophecies of such outcomes but only indicators that policies must be undertaken to ensure that they will not arise. 22. City of Shreveport, MultiYear Forecast, 1981-1985 (Shreveport, Louisiana: 1981), pp. 6-10
Business · Policy making · Political science · Service (business · Housing Market and Economics · Marketing · Public Administration · School Choice and Performance · Urban, Neighborhood, and Segregation Studies
Public Service Performance and Trust in Government
Exploring the Basis of Citizens’ Attitudes Toward the Police
Citizen perceptions of public school efficiency
An Evaluation of Singapore’s Policies to Promote Successful Aging
The role of survey research in the benchmarking process
Citizen surveys
Analyzing Citizen Evaluations of Municipal Services
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Urban Service Distributions
In Defense of Citizen Evaluations as Performance Measures
Conflicting Signals and Bias in Public Performance Evaluation
Fairness as a bridge
Coercion versus Choice
The Condition of Community Streets and Parks
Drivers and Consequences of Citizen Satisfaction
The Order of Questions in a Survey on Citizen Satisfaction With Public Services
Importance‐performance Analysis of Citizen Satisfaction Surveys
The Effects of Performance of Public Sector Health System on Quality of Life in China
Multistakeholder Evaluation of Condominial Sewer Services
Exit Surveys as a Tool for Local Officials Who Are Considering Bond Issues for Infrastructure Improvements
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How Does Chinese Local Government Respond to Citizen Satisfaction Surveys? A Case Study of Foshan City (中国地方政府如何响应公民满意度调查?来自广东省佛山市的案例研究)
Expectations, performance, and citizen satisfaction with urban services
An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction
Attempting Non-Incremental Budget Change in Oregon
Practicing the Politics of Inclusion
Social Class, Ingroup–Outgroup Comparison, and Citizen Evaluations
Going bust two ways? Epistemic communities and the study of urban policy failure
Analysing the impact of smart city service quality on citizen engagement in a public emergency
Reflexion of citizens' needs in city strategies
The Effect of Multicultural Family Support Service
Objective and Subjective Performance Measures
Socioeconomic Disparities, Service Equity, and Citizen Satisfaction
Citizen Satisfaction and Administrative Performance Measures
Citizen Satisfaction with Local Governance
A Task Environment Approach to Organizational Assessment
A Multiple–Indicator Approach to Municipal Service Evaluation
Citizen Ratings of Public and Private Service Quality
Determinants of Performance Measurement
The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration
Impact of supply–demand matching on citizen satisfaction
Evaluating Urban Public Schools
Standards of Excellence
Measuring Street Cleanliness
Closing the Gap or Widening the Divide
Interpreting Subjective Data for Program Evaluation
Evaluating a Community Development Block Grant Program
The Necessity of Utilizing Social Measurement Techniques in Program Evaluation
Individual Performance
Citizen Satisfaction and the Kaleidoscope of Government Performance
Quality of Service, Expectation, Satisfaction and Trust in Public Institutions
Race, moving status, and urban services in central cities
| Unique citing works | 55 |
|---|---|
| Citations per year | 1,25 |
| Citation span | 1982 - 2026 (45) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 55 |