When minutes count

Tension and trust in the relationship between emergency managers and the media

Bibliographic Data

ID7478090
AuthorsHamish Mclean (0000-0002-6323-0394, Griffith University, corresponding author), Mary R Power (Bond University)
Year2013
Volume15
Issue3
Pages307-325
Publication date2013-04-03
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueJournalism (JOURNAL)
Journal identifiersISSN: 1464-8849 • E-ISSN: 1741-3001
PublisherSAGE Publishing (PUBLISHER • US)
DOI10.1177/1464884913480873
OpenAlexW2062695029
LanguageEN
Citations received7
References cited18

In crisis and disaster situations the accuracy, scope, credibility and timeliness of media information depend on relationships between journalists and emergency managers. In the chaos of an unfolding disaster this relationship relies heavily on trust. This specific area has received sparse research attention. Accordingly, we reviewed and synthesized literature on trust, and used qualitative analysis of interviews to examine how elite practitioners viewed the importance of trust in the relationships built up with one another both prior to and during disasters. Two main findings emerged: that there was a need to develop shared definitions of trust and articulation of common goals; and that institutional and personal relationships need to be nurtured in the periods between disasters rather than solely during crisis events. These findings warrant dissemination among both media and crisis managers and further research into establishing shared concepts of trust that both partners could use in more effective collaboration

Business · Credibility · Crisis communication · Crisis management · Elite · Emergency management · Perception · Political science · Public relations · Qualitative analysis · Qualitative research · Scope (computer science · Sociology · Warrant · Computer Science · Disaster Management and Resilience · Psychology · Public Relations and Crisis Communication · Risk Perception and Management

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