Organizational Citizenship Behaviors in the Portuguese Hospitality Industry
A Study on Sociodemographic and Professional Variables
Bibliographic Data
| ID | 8019222 |
|---|---|
| Authors | João Pedro Cordeiro (0000-0002-0831-7892, Instituto Politecnico de Setubal, corresponding author), Liliana Pitacho (0000-0001-6008-3475, Instituto Politecnico de Setubal), Daniela Da Costa Britto Pereira Lima (0000-0002-1075-2113, Universidade Europeia) |
| Year | 2024 |
| Volume | 13 |
| Issue | 6 |
| Pages | 315-315 |
| Publication date | 2024-06-13 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Sciences (JOURNAL) |
| Journal identifiers | ISSN: 2076-0760 • E-ISSN: 2076-0760 |
| Publisher | MDPI AG (PUBLISHER • IT) |
| DOI | 10.3390/socsci13060315 |
| OpenAlex | W4399625227 |
| Language | EN |
| Citations received | 2 |
| References cited | 33 |
The aim of this research is to reflexively analyze and discuss organizational citizenship behaviors. By conducting an empirical test based on the assertions within the fields of the positive organizational behavior and the social identity theory, the specific objective is to analyze the relationship between organizational citizenship and sociodemographic and professional variables. A study was carried out by surveying employees of Portuguese hotel units. The sample consisted of 798 employees, mostly males, between 30 and 34 years old, with secondary school education, serving as operatives or undifferentiated employees, and having middle levels of seniority in the organization. The main results show that hotel employees develop organizational citizenship behaviors, albeit of different types and levels, which are supported by some sociodemographic and professional variables. The findings show that age and seniority are the most important and strongest variables significantly related to organizational citizenship behaviors. This study has several implications, highlighting the role and support that managers and decision-makers must have in reinforcing positive voluntary personal and social behaviors among hotel employees. This research aims to contribute to the formulation and implementation of management strategies anchored in organizational citizenship behaviors, supporting the formulation of management systems centered on behavioral attitudes at work in the context of the hotel sector
Citizenship · Context (archaeology · Empirical research · Hospitality · Organizational citizenship behavior · Organizational commitment · Political science · Portuguese · Public relations · Sample (material · Seniority · Tourism · Environmental Sustainability in Business · Job Satisfaction and Organizational Behavior · Management and Organizational Studies · Psychology · Social Psychology
Behaviorism
Starting at the Beginning
Transformational leadership and employee performance
Job Satisfaction and the Good Soldier
Organizational Response to Adversity
Organizational Citizenship Behaviors
Social Identity Theory and the Organization
Feeling good-doing good
The Interplay of Leadership Styles, Innovative Work Behavior, Organizational Culture, and Organizational Citizenship Behavior
| Unique citing works | 2 |
|---|---|
| Citations per year | 2 |
| Citation span | 2025 - 2025 (1) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 2 |